Implementation Consultant

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
M1 is a comprehensive single-system ERP platform from ECI that gives manufacturing shops one core product that integrates all the modules they need to level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most - how their business gets done.
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our M1 ERP product. Our ERP Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing M1, creating an exceptional customer experience through implementing new strategies, solutions, and processes to reach successful go-lives.
Essential Job Functions:

• Be the primary representative and go-to resource for new customers implementing ECI’s M1 ERP platform.
• Lead customer sessions with the objective of training users on M1, and on identifying and documenting: Current and future business initiatives, and Gap analysis within current systems and/or processes.
• Understand and deliver upon ECI M1 implementation methodology, which includes the ability to complete:
• Requirements gathering through existing process reviews.
• Systems design and fit-gap analysis
• Concept validation and user acceptance testing
• Pre-implementation system testing
• Consulting recap and activity reporting
• Drive Key Performance Indicators (KPIs) to help customers understand and continuously improve their business.
• Travel to customer sites, average 50%, understanding business processes and delivering training for customers using M1.

Qualifications:

• Bachelor’s degree in business, accounting, supply chain, information systems or equivalent preferred.
• Strong ERP product knowledge, 3 years ERP experience preferred.
• Understanding of Manufacturing Industry business practices, 3 years’ experience preferred.
• Prior experience in software implementation, consultation, and Professional Services environment.
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise for remote or on-site sessions.
• Excellent organizational skills, attention to detail, deliver high-quality work, self-motivated and an internal desire to succeed.
• Excellent presentation and written/oral communication skills.
• Possesses a professional presence suitable for direct client interaction.
• Valid driver’s license and/or passport for travel within the US & Canada

Additional Qualifications (NOT REQUIRED):

• Experience with M1,
• Experience working with a customer on business process improvement projects.
• Experience with Microsoft SQL Server
• Experience in using Microsoft SQL Server query, views, and stored procedures.
• APICS/CPIM certification
• Experience with Crystal Reports and Dashboards
• Proficiency in Microsoft Office products and Microsoft Windows

#LI-REMOTE
#LI-SC1
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Paid time off, Volunteer time off