Address
Form of work
SalaryIMAX® Guest Services Associate
At the Tennessee Aquarium, our mission is to connect people with nature and empower them to make informed decisions about water and wildlife. We are fortunate to have a chance to make a difference every day - for the animals, for conservation, and for over 750,000 visitors annually.
The Tennessee Aquarium is looking for a positive, friendly part-time IMAX Guest Services Associate to provide a high level of customer service by greeting and assisting all guests of the IMAX Theater.
Key Responsibilities
- Politely greet, scan tickets, and direct guests into the theater.
- Communicate professionally and effectively with guests and staff.
- Ensure the safe and even flow of guests through IMAX by assisting in the loading/unloading of the theater and sometimes ushering guests to their seats with flashlights, if necessary
- Help maintain a clean lobby and theater between each show to ensure a positive first impression when guests enter the building.
- Assist guests with special needs, such as helping those with wheelchairs.
- Help during emergency situations ensuring the safety of visitors and staff.
- Monitor critical areas of the IMAX Theater to ensure safety concerns are reported in a timely manner.
- Assist in the distribution, cleaning, and retrieval of 3D glasses.
Qualifications Necessary
- Exceptional customer service.
- Some evening and weekend work required.
- Maintain a friendly and approachable presence at all times, even under pressure.
- Ability to communicate effectively with guests, staff, and management, including two-way radio traffic and email.
- Able to bounce back from challenges and setbacks with a positive outlook and find creative solutions to unexpected situations.
- Maintain a professional, neat appearance, adhering to the Aquarium's uniform policy guidelines.
Part-time, hourly ($14/hour); 20-25 hours/week, some weekend work required.
General operating hours are from 11 A.M. to 6 P.M. but are regularly extended to be as early as 9 A.M. and as late as 11 P.M., depending on the film schedule.
All submissions must be received by February 9, 2024.
The Tennessee Aquarium is an equal-opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers, and all its audiences.
