Imaging Assistant, PRN

Cabinet Peaks Medical Center is looking for an Imaging Assistant to join our Imaging Department!

The Imaging Assistant is responsible for providing clerical, secretarial, and receptionist support for the Imaging Department. This position answers phone calls, files, faxes, copies, schedules patient appointments, checks in patients, pulls charts, enters and closes billing charges, obtains valid physician referrals, makes reminder phone calls, prints schedules, and performs other duties as assigned.  The Imaging Assistant functions as a resource for all staff, modalities, radiologist, patients, and is stationed at the front desk to greet customers.  This position participates in operational aspects of the department, maintains performance improvement activities within the department and participates in continuous quality improvement activities.  The Imaging Assistant in all departmental training and safety programs as required.

Major Job Duties & Responsibilities

Manages front desk responsibilities. Maintains a professional and cheerful attitude when greeting and checking in patients and their families. Keeps the front desk clean and orderly. Keeps the patients as the focus, refrains from personal activity interfering with front desk responsibilities. Keeps orders filed in an orderly manner, insuring that duplicates and outdated orders are purged. 

Functions as a departmental resource and is the message center for the department.  Directs questions or concerns to the right staff member.  Takes directions from others well with good ability to prioritize requests. Views position as being for the benefit and the assistance of the department as a whole.

Schedules patients’ appointments and ensures efficient schedule for the number of technologists in the department.  Schedules according to staff and physician calendars. Schedules the appropriate exam according to the information received and knowledge of the Imaging profession.  Provides for appropriate prepping of patients in preparation for their exams.

Works with providers’ offices in obtaining patient orders and insuring that these orders meet the requirements for “valid doctors’ orders.” Insures that these valid orders are in hand the day before the scheduled exam.  Performs reminder calls the day before exam and other calls to appropriately be prepared for the next day’s exams – forwarding Nuc Med & Echo information, etc.

Greets and checks patients in. Directs patients to appropriate area to wait or change, as appropriate. Interacts in a positive way with patients and families, representing the department favorably and cheerfully.

Completes all necessary tasks for billing and reimbursement, including closing exams on MediTech.  Maintains knowledge and awareness of medical necessity and performs necessary verification of medical necessity and/or facilitates ABN, as necessary.

Demonstrates an ability to be flexible, organized, and function under stressful situations in a positive and professional manner.

Exhibits good work habits and efficient use of own and other’s time to be productive.  Meets deadlines and is on time for scheduled work shifts and meetings.

Interacts professionally with patient/family and treats patients/family with respect and dignity.  Demonstrates great customer services skills, including excellent phone etiquette.

Maintains a good working relationship both within the department and with other departments.  Consults others as appropriate to collaborate in improving patient care and performance.

Functions as secretary to Imaging Manager and carries out additional duties as assigned by the Imaging Manager.

Skills, Knowledge, & Abilities

Must be able to function and excel in a team environment and relate positively and favorably to staff, patients, visitors, families, and physicians.

Must possess effective communication and writing skills.

Must possess computer skills in order to use e-mail, Word, Excel, Power Point, internet, electronic medical records, PACS system, etc.

Education Requirements

High school graduate or equivalent.

Experience

This could be an entry-level position; however, some medical clerical experience in a hospital, medical clinic, rehabilitative services department/facility or nursing home is preferred but not required.

Schedule

Based on the needs of the department.