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Form of workPosition Title:
Imaging Access Navigator - OU Medical Center Department:
Adult Radiology Admin/Support Job Description:
General Description:
Under limited direction, functions on the multidisciplinary team as an advocate and educator for patient; Schedules patient testing/procedures and ensures testing/procedure is scheduled in appropriate location with appropriate resources; Obtains pre-certification/authorization numbers and enters into the scheduling or registration system; Obtains and enters accurate insurance information.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Coordinates patient care throughout the continuum of care in collaboration with the multidisciplinary team
- Serves as a resource for care management
- Utilizes advanced practice expertise to ensures testing/procedure is scheduled in appropriate location with appropriate resources
- Works in collaboration with internal and external interdisciplinary team members to achieve excellence in customer service
- Communicates with all members of the team on behalf of the patient
- Schedules patients for imaging testing/procedures in the hospital information system
- Selects accurate insurance carrier plans and informs patient and/or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease of benefits
- Inform the physician office staff and/or patient of any testing requirements according to the instructions and queries in the scheduling module
- Obtains, and/or works in coordination with the physician office, pre-certification/authorization numbers and enters them into the scheduling module
- Utilize appropriate method/tool to communicate with patient access and other facility departments as necessary
- Receive, maintain, and index physician orders per facility and SSC standards and guidelines
General Responsibilities:
- Performs other duties as assigned
Minimum Qualifications:
Education: None required. Associates degree preferred. Medical Terminology training course preferred and required within 3 months of hire.
Experience: None required. Prior scheduling experience in radiology or physician office preferred. Prior imaging experience preferred
License(s)/Certification(s)/Registration(s) Required: N/A
Knowledge, Skills and Abilities:
- Knowledge of imaging equipment locations and abilities.
- Must communicate clearly and concisely.
- Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations.
- Ability to work effectively as a team member.
- Knowledge of medical terminology.
Current OU Health Employees - Please click
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to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
