Identity Theft Specialist

Our new business Identity Theft Specialists are on the frontlines of our mission to protect families, serving as the first point of contact for our clients. You’ll not only earn great money, but you’ll be doing work you can feel good about as you guide clients through the process of protecting their loved ones from Identity Theft.

Why Zander?

Zander is the oldest insurance agency in Nashville and one of the oldest in the nation. We’re proud to say that we have the 20-year endorsement of Dave Ramsey and are a debt-free company. Here are a few of the benefits our employees enjoy:

• No cold-calling or prospecting
• Health, dental, and disability insurance paid 100% by Zander
• Meaningful work protecting families
• Employee Stock Ownership Plan after one year
• Base salary plus bonuses plus profit sharing after first year
• 5% dollar-for-dollar matching on your 401(k)
• Generous paid time off
• Growth and leadership opportunities – we promote from within
• And much more!

Your role in protecting families will include:

• Provide support and information to customers who fear they may have had their identity stolen
• Responding to requests for general information regarding Zander Identity Theft Protection
• Assist current customers with updating their payment and contact information
• Answer questions regarding possible data breaches
• Responding to emails
• Taking inbound / making outbound phone calls
• On occasion assist clients with completing and signing their life insurance applications over the phone

If these statements describe you . . .

• You have a great attitude and the heart of a teacher
• You thrive in a fast-paced environment
• You are reliable, adaptable, and compassionate
• You have a typing speed of at least 40wpm
• You have the ability to work from home on occasion

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email and via telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office building);
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.