IDD Area Director

Overview

The Area Director oversees all service operations for their designated scope and monitors the quality and provision of services, including supervision of Clinical Supervisors and Program Managers in a single market, across multiple service lines; development, monitoring, and evaluation of direct reports to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders. 

Responsibilities

ENSURE SERVICE QUALITY 

• Oversee day to day operations in the assigned area to ensure that all phases of operations are conducted effectively, efficiently, and in a timely manner. 
• Ensure implementation of policies and procedures. 
• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services 
• Monitor adherence to plan including utilization and service provision for market / service lines 
• Monitor on-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance 
• Review service documentation reports for timeliness 
• Communicate responsively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care 
• Ensure adequate crisis response capabilities, including after hours support Maintain current knowledge of state and federal regulatory and service requirements

MANAGEMENT & COLLABORATION 

• Monitor program performance against established budget and growth targets Ensure efficient operations to include monitoring of expenses, pay rates for employees, and facility costs and maintenance 
• Provide leadership and produce results in developing an increased range of services and an increased consumer base. 
• Provide timely and effective communication and monitor stakeholder satisfaction with referring and authorizing agencies.
• Develop and maintain strong relationships from the front level through top management with payor sources and other key stakeholders.
• Serve as primary contact for payers and oversight agencies in the assigned region. 

SUPERVISION 

• Provide support and supervision to Qualified Professionals/ Clinical Supervisors and Program Managers in the region.
• Ensure paraprofessionals received the required clinical supervision to include:
  • Individualized supervision plans for staff and update as needed or required
  • Regular, face-to-face supervision per supervision plans and service requirements
  • Ensure supervisory staff are trained in service and person-specific competencies
  • Evaluate performance, provide progressive coaching, including disciplinary action
  • Ensuring supervisor and manager qualifications and competencies are current
  • Ensuring approval of time documented for payroll and monitoring overall hours worked and employee status changes as required. 

STAFFING/MATCHING 

• Support Supervisors and Managers in recruiting and onboarding new staff and providers
• Participate in recruiting, hiring, and onboarding processes and activities to support ongoing staffing 

SERVICE PLANNING/GOAL DEVELOPMENT 

• Participate in collaborative team meetings as needed to support the development of long-term goals
• Ensure plans are kept current and authorized by payer before service delivery, including all plan components and assessments
• Based on capacity in each office in this region, this position may be assigned a caseload and provide direct supervision to paraprofessionals and ensure provision of services for assigned clients. 

EDUCATIONAL SUPPORT 

• Maintain current knowledge of service system and resources available to persons served
• Be knowledgeable and communicate clearly internal processes to all concerned
• Maintain current knowledge of the rights of persons served and support self-agency of persons served 

CUSTOMER SERVICE 

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
• This is not intended to be an exhaustive listing of duties and responsibilities. Other reasonable and related duties may be assigned.

Qualifications

• Bachelor's Degree in human services with two years of full-time, post-graduate experience with the population served;
  • or Bachelor's Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master's Degree in human services field with one year of full-time, post-graduate experience with the population served 
• Excellent verbal and written communication skills 
• Proficient with standard office productivity software and tools 
• Ability to work independently and as a part of a team and manage time effectively Reliable transportation 
• Acceptable background check 

Employment Type: FULL_TIME