I&D Manager

About CCC
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.
At CCC, our mission is to keep people's lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
The Inclusion and Diversity ("I&D") Manager will play an important role in assisting with the design and execution of our I&D strategy, programming and communications by identifying best practices and leveraging data/analytics to measure progress and identify opportunity areas. Reporting into the Sr. Director, I&D, this individual contributor role will collaborate with multiple individuals and teams across the company to ensure our I&D programs and initiatives align with CCC's values of diversity and inclusive culture.
Job Duties
Employee Resource Group Management:

• Provides direct management of our existing employee resource groups, as well as supports the launch of new ERGs.
• Establishes foundational processes and deliverables, including templates for strategic plans, operating plans, communication protocols, and year-end reviews.
• Assists with the recruitment and selection of ERG leadership teams, including leader succession planning.
• Helps review and manage budgets for ERGs.
• Maintains and enhances ERG Leader Playbook.
• Keeps current on ERG and I&D best practices, updates, and trends to integrate as appropriate.
• Works cross functionally with Marketing, Internal Communications, Finance, and other groups to support our ERGs.

Training and Development:

• Collaborates with the People and Culture team and Employee Development team to develop I&D learning opportunities for senior leaders, middle management, and individual contributors using available resources and tools to support learning
• Owns vendor relationship with outside learning partners
• Develops and distributes learning content through internal channels (e.g., SkillJar (our LMS) and our Sharepoint-based intranet), and coordinates training registration and participant feedback surveys.
• Develops metrics to assess the effectiveness and impact of training and I&D programs.
• Builds ERG leader onboarding plan and ongoing learning and development path.

Communication Support:

• Coordinates implementation, communication, and change management plans as necessary for all ERG and I&D initiatives.
• Collaborates with Internal Communications and Marketing in the development of content for internal and external I&D communication vehicles, including new Environmental, Social and Governance ("ESG") disclosures, weekly newsletters, careers page, and intranet.

Qualifications

• Must possess a demonstrated passion for the work in DEI
• Excellent analytical and computer skills which will include MS Office (Excel and PowerPoint)
• Project management and change management skills
• Must thrive in a fast-paced, constantly changing environment, with the ability to manage multiple, competing priorities
• Excellent interpersonal and written communication skills
• Ability to work effectively both with and without supervision
• Previous management of ERGs strongly preferred
• Hybrid role - must be able to come into the office 2 days a week at most
  About the company's Commitment to its employees:
  CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
  CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
  CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
  Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.
  #LI-Hybrid