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Salary**Job Summary:**
Join our team as a Pool Host/Hostess at the IconBrickell. As a Pool Host/Hostess, you will be responsible for being our first impression for the guests. Making sure each guest has a great experience by maintaining a clean and welcoming pool area. You will be guest facing and resolving guest concerns promptly and courteously.
**Key Responsibilities:**
- Meaningful and quality guest interactions.
- Maintain a warm and friendly demeanor at all times.
-Checking in guest and residents to the pool area
- Effectively communicate with guests and colleagues both verbally and in writing.
- Anticipate, prevent, and resolve guest concerns.
- Multitask and prioritize departmental functions.
- Maintain high personal grooming standards and adhere to uniform guidelines.
- Show initiative in meeting guest and operational needs.
- Keep property information up to date.
- Communicate and follow up on guest concerns related to safety and maintenance
- Conduct thorough area walkthroughs before and after shifts.
- Perform duties under varying weather conditions on the pool deck.
**General Requirements:**
- Must have open availability throughout the week.
- Collaborate effectively with other departments and communicate updates.
- Utilize technology for efficient communication.
- Manage time and multitask effectively.
- Build professional relationships with guests and colleagues.
- Assist guests with inquiries about their stay/day.
- Ensure the properties information is always current.
- Provide exceptional service by promptly addressing guest concerns.
**Qualifications:**
- Must have at least 2 years of experience in recreation.
- 2 years in Hotel or Residency Experience
-2 years of hosting experience
- Availability for day and night shifts is required.
- Must be fluent in English.
- Highschool Diploma
**Application Requirements:**
-Must fill in pre screening Questions
- What does Hospitality mean to you?
- Are you looking for full-time employment?
Why You Are the Star:
As the Pool Host/Hostess at Essential Hospitality, you are the beacon of excellence, setting the standard for our dedicated team. Your impeccable service, from the moment guests arrive, defines their expectations. Your charisma, knowledge, and unwavering commitment to ensuring each guest's happiness create a lasting impression that sets the stage for our entire team to follow.
In your capable hands, every guest experience becomes a masterpiece, an ode to luxury, and a testament to the extraordinary service we offer. Welcome to the forefront of hospitality, where you shape the memories that will linger long after our guests have departed.
Note: Must be able to provide legal work authorization..
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
- What is a trait you would use to describe yourself and why?
- What does Hospitality mean to you?
- What does great service look like to you?
- Explain an instance where you made someone feel special? (i.e. guest, friend, family member)
- Please provide a previous employment reference of choice below:
Name:
Email:
Cell Phone Number:
Title:
Work Location: In person
