Ice Cream Scooper - Oakway Center

Ice Cream Scooper - Oakway Center $14.20 + $11.01 average tips per hour!

Position Summary/Objective of job:

Scoopers create happiness through moments of wonder for our guests in a way that is unparalleled, they do this by facilitating the experience that guests have with Salt & Straw. The Scooper takes our guests on taste adventures by sampling and scooping Ice Cream and narrating the journey to create memorable experiences. The Scooper creates and maintains a welcoming environment by being kind, patient and open and this contributes to the legendary hospitality that builds community and leads Salt & Straw to be a fan favorite.

Essential Functions:

• Guest Engagement. Scoopers constantly interact with guests while they wait in line, when they enter the shop, when getting their Ice Cream, at the registers and when they exit the premises.

• Scoop the perfect scoop for our guests. Scooping Ice Cream for 2-4 hours, multiple times per shift.

• Cash handling. Being able to accurately ring-up a purchase, operate our POS and registers. Be able to receive cash and give the accurate amount back.

• Make waffle cones. Mix batter, label batter, store batter, make cones with waffle iron, store cones, label cones, keep station clean as it is in FOH, open and close station.

• Follow shop standards and maintain shop cleanliness. This can include washing dishes, constructing and serving products according to recipes and/or service specs, cleaning facilities (floors, walls, bathrooms, freezers), uphold organization standards, put away orders according to standards and product maps.

• Restock the shop supplies. Scoopers restock retail, pull tubs to temper, restock the pint freezer, restock paper goods, restock cones, waffle batter, spoons, etc. multiple times a shift.

• Consolidate tubs of Ice Cream and replenish from the walk-in freezer.

• Pack online orders and ensure we are packing or scooping the correct order.

• Promptly answer the phones and give excellent customer service over the phone.

• Line host. Greet guests, redirect the line, answer questions, explain different ways to experience our shop, encourage ordering online, skip the line to buy pints, etc.

• Float. This is a combination of responsibilities (dishes, lobby cleaning, restocking, etc.) that aid in ensuring that those in the scooping rotation always have what they need to continue scooping.

• Tasting/sampling a scoop of Ice Cream daily (including, when possible, different flavors of Ice Cream, including flavors that might not be the Team Member’s personal preference), in order to be able to better communicate to customers why they might enjoy each flavor.

Additional Responsibilities:

• Place and remove line stanchions. Move heavy stanchions from inside to outside the shop and set them per diagram.

• Audit invoice and put away large orders of Ice Cream in the walk-in freezer.

• Other duties as assigned.

Qualifications:

• Food handlers card is required within 30 days of start of employment.

• 0-1 years of work experience.

• Must be able to work 1 weekend day every week, and at least 3 shifts a week.

• Available to work holidays.

• Available to work at least one closing shift a week with the potential to work as late as 1 am.

• Must be 18 years or older.

Knowledge and Critical Skills:

• Excellent communication skills are a requirement. Being able to effectively communicate with guests, the rest of the team, as well as LODs to ensure a smooth and successful shift is critical.

• Ability to work in a fast-paced environment.

• Ability to cooperate well and adapt to change.

• Scoopers must be able to have a conversation, provide a high level of customer service and talk about our flavors, and give samples comfortably. These positive and upbeat interactions with guests are required throughout a shift.

• Must be able to learn about and discuss our standard flavors and seasonal flavors.

• Good spatial awareness is important due to the constrained space behind the counter.

• Fluency in English.

Physical Demands:

• Walking 50%

• Standing 50%

• Lifting 20%

• Bending, pushing and pulling 20%

• Lifting up to 30lbs occasionally

Work Environment:

• Walk-in freezer 5% freezer that can be 0 degrees inside

• Waffling fumes 5%

• Working with water 5%

• Outside when line hosting

• Noise-level in the shop can be loud

• Work behind the counter is semi-confined

Salt and Straw Values

Create The Unbelievable

Show Up Generously

Act With Thoughtful Curiosity

Share Human Kindness

Make It Count

Commuter Benefits

Salt & Straw offers an employer-sponsored Commuter Benefit, administered by ALICE. This benefit allows you to set aside pre-tax dollars to use for certain work-related commuting expenses. These expenses include qualified parking costs, mass transit expenses, and ride sharing.
The IRS establishes a maximum amount of commuter assistance benefits that a Team Member can exclude from income for tax purposes. The limits for 2023 are $300 per month for qualified parking, and $300 per month for mass transit and ride sharing.

To learn more about your ALICE Commuter Benefit, visit https://thisisalice.com/faqs/.

Accessibility Support

Salt & Straw offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our HR team at ta@saltandstraw.com.

Salt & Straw is proud to be an equal-opportunity employer of all qualified individuals. We will consider all people - minorities, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.

Salt & Straw participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

We can’t wait to meet you!