Ice Cream And Coffee Shop Manager

Cones and Coffee - Manager Position Available

First and foremost, we extend our sincere gratitude for your interest and for dedicating your time to review our current listing.

We are on the lookout for an exceptional individual who shares our passion for Ice Cream, coffee, and creating unforgettable customer experiences. At our core, we believe in the power of great people, impeccable practices, and outstanding Ice Cream/coffee as the driving forces behind brightening people's days.

As our company expands, exciting new opportunities emerge, and we are eager to welcome individuals who take genuine joy in their work and possess a keen eye for detail.

If you are enthusiastic about joining a company that prioritizes people, we invite you to reach out to us after reviewing the position summary. We look forward to potentially welcoming you to our team!

Position Summary

Working in the retail environment, a manager provides courteous and knowledgeable customer service through excellent product knowledge, intuitive skills, and friendly customer interactions. Managers support all sales efforts through hospitable customer service, and a commitment to quality standards established by Cones and Coffee. Tips serve as an additional income with cash tips dispersed daily and credit card tips dispersed bi-weekly.

Duties and Responsibilities:

• Greet and interact with all customers providing everyone with an excellent experience.
• Prepare Ice Cream with acute attention to the standards of quality established by Coral Cones.
• Prepare coffee with acute attention to the standards of quality established by Pumphouse Coffee Roasters.
• Maintain product knowledge regarding all Ice Cream and Coffee beverages while staying up to date on seasonal menu changes. Managers must also be able to accurately communicate product information to customers, respond to questions, orders and concerns.
• Taste coffee each shift worked to improve product knowledge and troubleshoot any product inconsistency.
• Properly handle and maintain all Ice Cream and Coffee equipment.
• Contribute to store profitability by following cash handling and cash register policies and procedures.
• Assist in the training and development of current and new employees.
• Offer relevant, well thought out ideas and suggestions for improving daily operations.
• Managing shift schedules.
• Managing inventory.
• Attend all individual and company scheduled training sessions and staff meetings to constantly advance education of Ice Cream, coffee, merchandise, and espresso bar skills.
• New hiring.
• Working on bar with team participating on shifts.
• Other duties as assigned.

Education and/or Experience:

• High School Diploma or General Education Degree (GED)
• Retail and/or customer service experience required.
• Some coffee experience preferred.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to maintain a pleasant disposition and sense of urgency with helping customers.
• Demonstrate a passion for sweet treats and Coffee.
• Capability to interface and maintain effective relationships with co-workers and customers.
• Logical and methodological approach to problem solving.
• Flexible, with the ability to multi-task in a highly demanding, stressful environment.
• Ability to cooperate successfully as a member of a team.
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services. Uses communication that is clear, honest, and complete.
• Ability to use available resources to answer questions.
• Cash handling skills.
• Complete menu and service training with Coral Cones.
• Complete barista training with Pumphouse Coffee Roasters.

Language Skills:

• Ability to read and speak English proficiently. Spanish is helpful.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 30 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Retail store environment.
• The noise level in the work environment is usually moderate.
• Customary Work Days – Varies dependent upon weekly schedule. Saturday & Sunday are required days of availability.
• Customary Work Hours – Varies dependent upon weekly schedule. Hours are extended when work load is increased.

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Retail: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Jupiter, FL 33477: Relocate before starting work (Required)

Work Location: In person