AddressSUMMARY:
Manages and leads Integrated Business Solutions operations and serves as subject matter expert in fleet inventory management, fleet specific procurement strategy and execution, and municipal liaison. The IBS Manager will be tasked with implementing and integrating effective sales and inventory processes and control measures for IBS Operations, managing and training IBS staff, creating and managing standard operating procedures manuals for each IBS operation.
Duties include but are not limited to:
Manage IBS operations:
- Manage, train, coach, and motivate employees to maximize sales, and build partnerships with customers.
- Create and maintain a high energy, high performing IBS operation. Develop and maintain a workplace that is respectful of the individual and builds teamwork.
- Encourage creativity and a helpful approach to selling and building customer loyalty. Recognizes and appreciates the contributions of all team members
- Partner with HR for assistance in hiring and promotion and ensure best talent is sourced and developed to support IBS success, while in compliance with company policies and procedures.
- Provide expectations and direction to employees on work allocation, training, and problem resolution; set high standards for performance, evaluate performance, and make recommendations for personnel actions.
- Monitor performance provide continuous feedback, reward achievements and council and/or apply corrective action as needed.
- Coordinate regular meetings with Municipal management and Walker staff. Conduct effective meetings on regular basis and ensure effective communication throughout.
- Improve effectiveness and streamline operations and ensure presentable physical condition of allocated space within facilities.
- Timely and accurately complete administration functions.
Create a culture of excellent customer experience:
- Partners with all members of Walker Auto when product/service issues arise.
- Ensure all account issues are resolved quickly, leveraging resources from all areas of the organization.
- Ensure timely and effective communication throughout the IBS operation and with all Walker Auto Departments.
- Implement and re-enforce the company-wide definition of ideal customer experience within the IBS locations.
Monitor and manage IBS financial performance:
- Monitor store sales performance on a daily, weekly and year-to-date basis. Identify performance issues and causes and implement corrective measures.
- Works with Finance in area of accounts receivable to meet and maintain collection targets.
Manage inventory and minimize shrinkage:
- Minimize inventory shrinkage and account for all cores/defects/labor claims. Inventory all products quarterly in accordance with the Classification Schedule. Inventory problem areas and line codes and report any product shown on hand and is not on the shelf per company procedure.
- Track inventory dates.
- Ensure all cores, defects, and returns are processed weekly. Write credit to accounts only when cores/defects have been received. Ensure delivery drivers are properly documenting all cores via the returns/defect’s books.
- Ensure accurate and timely posting and reconciliation of all overnight, special, and stock orders. Check NAPA Storefront and ensure proper billing between store charges and parts received.
- Ensure that merchandise is stocked in a timely and accurate manner. Ensure the sales area is stocked and bin labels are updated to reflect correct pricing.
- Account for and reconcile all NSB pick-ups in accordance with company policy.
- Reconcile and validate daily all cash refunds, price overrides, voids, and all other unique invoices listed and report any unusual activities or patterns to the store operations team.
- Work in Partnership with Distribution Center to ensure accurate and optimal inventory control.
Manage company property to minimize risk exposure and ensure a safe and healthy work environment:
- Ensure overall cleanliness of the store and outside areas.
- Communicate and re-enforce Safety policy and correct behavior as needed.
- Monitor operations for unsafe working conditions / hazards or potential areas of concern and timely resolve issues.
Manage IBS employees, ensuring compliance and employee engagement:
- Understand, correctly interpret, and comply with company policies. Ensure all employees understand and comply with company policies.
- Plan employee workloads and assign work schedules on a daily/weekly basis. Manage scheduling of employees, ensuring IBS operations are adequately staffed.
- Inform IBS District manager timely of any employee issues or concerns.
- Communicate with HR in regard to all Human Resources Management matters (such as employee PTO issues or queries, unplanned absences, FMLA, injuries, performance issues, attendance, etc.)
- Report to HR issues related to accidents, injuries, workers compensation, employee concerns with co-workers and management (including issues covered under harassment and anti-discrimination polices and other relevant policies as detailed in employee handbook).
- Ensure timely and accurate submission of Employee time and attendance records to Payroll.
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
