Address
Form of workInitial Posting Date:
11/07/2023
Application Deadline:
12/07/2023
Agency:
Oregon Health Authority
Salary Range:
$4,452 - $6,732
Position Type:
Employee
Position Title:
IAM Provisioner (Information Systems Specialist 4)
Job Description:
PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.
The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.
The Office of Information Service's mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
The Oregon Health Authority has a fantastic opportunity for an IAM Provisionerto join an excellent team and work to advance their IT career.
The Oregon Health Authority is committed to:
This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.
What you will do!
The Identity and Access Management (IAM) Technician provides support to internal customers of the Office of Information Services (OIS). This Tier 2 position is business-focused and typically concentrates on receiving and processing ODHS/OHA requests via online Individual Access Request (IAR 786) submissions. These employees are called upon to receive, prioritize, process and interpret requests from the agencies served, providing access as requested to numerous network resources. Services include but are not limited to onboarding new employees and partners, updating Access for existing employees, and offboarding. IAM Technicians must be able to interpret requests from a wide variety of end users and need to be able to communicate clearly and professionally via email, phone or instant messaging as needed in order to clarify request requirements and assist customers. Individuals in this position must have both strong technical and customer service skills and must be able to answer complex technical questions to users with a wide variety of technical backgrounds and varying expertise. When necessary, IAM technicians will create tickets for other technical support teams inside and outside of OIS to assist with requested needs. These positions operate within defined KPI metrics and are expected to maintain a threshold of ticket performance that is set and reviewed by management and supervisory roles.
What's in it for you?
What we are looking for:
MINIMUM QUALIFICATIONS:
(a) Three (3) years of Information Systems experience in:
Information Technology Systems
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of Information Systems experience in:
Information Technology Systems
Working Conditions
Position may require periodic travel throughout the state.
High volume of telephone, email, and other types of contact with customers who have various and unpredictable IAM support requests. Potential daily exposure to angry or frustrated customers. Some evening and weekend work is normal for this position. This position may utilize mandatory OT requirements to meet critical business needs during escalating moments of backlog.
There can be frequent interruptions, demanding timeframes, and non-traditional working hours. The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.
Desired Attributes:
An effective IAM Provisioner must have considerable background and experience in all areas of information technology, especially security and access controls. In order to respond to the large volume and wide range of requests, they must have a good working knowledge of the agencies, programs, locations of offices and staff to assist the customers within and affiliated with the Department of Human Services and Oregon Health Authority. They must have the ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
This position work collaboratively in a team setting. Good team player skills are necessary, including the willingness to collaborate, share information, and contribute to the team's success as necessary. The position also requires excellent customer service skills for both internal and external customers, and the ability to demonstrate initiative and independent judgement on an ongoing basis. Must be able to contribute to a positive, respectful and productive work environment
How to Apply
Attention current State of Oregon employees:
To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).
Help Your Application Rise to the Top!
Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).
Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
Affirmative Action and Equal Opportunity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA's mission, vision, and core values, click here.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Agency - OHAAOOIS
More information about the Office of Information Services and current job opportunities can be found at https://www.oregon.gov/oha/FOD/OIS/"?
11/07/2023
Application Deadline:
12/07/2023
Agency:
Oregon Health Authority
Salary Range:
$4,452 - $6,732
Position Type:
Employee
Position Title:
IAM Provisioner (Information Systems Specialist 4)
Job Description:
PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.
The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.
The Office of Information Service's mission is to deliver technology solutions and services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
The Oregon Health Authority has a fantastic opportunity for an IAM Provisionerto join an excellent team and work to advance their IT career.
The Oregon Health Authority is committed to:
- Eliminating health inequities in Oregon by 2030
- Becoming an anti-racist organization
- Developing and promoting culturally and linguistically appropriate programs, and
- Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
- Click here to learn more about OHA's mission, vision and core values.
This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.
What you will do!
The Identity and Access Management (IAM) Technician provides support to internal customers of the Office of Information Services (OIS). This Tier 2 position is business-focused and typically concentrates on receiving and processing ODHS/OHA requests via online Individual Access Request (IAR 786) submissions. These employees are called upon to receive, prioritize, process and interpret requests from the agencies served, providing access as requested to numerous network resources. Services include but are not limited to onboarding new employees and partners, updating Access for existing employees, and offboarding. IAM Technicians must be able to interpret requests from a wide variety of end users and need to be able to communicate clearly and professionally via email, phone or instant messaging as needed in order to clarify request requirements and assist customers. Individuals in this position must have both strong technical and customer service skills and must be able to answer complex technical questions to users with a wide variety of technical backgrounds and varying expertise. When necessary, IAM technicians will create tickets for other technical support teams inside and outside of OIS to assist with requested needs. These positions operate within defined KPI metrics and are expected to maintain a threshold of ticket performance that is set and reviewed by management and supervisory roles.
What's in it for you?
- Medical, vision, and dental benefits
- 11 paid holidays
- 8 hours of vacation per month, eligible to be used after 6 months of service
- 8 hours of sick leave per month, eligible to be used as accrued
- 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
- Pension and retirement programs
- Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
- Continuous growth and development opportunities
- Opportunities to serve your community and make an impact through meaningful work
- A healthy work/life balance, including fulltime remote options as well
What we are looking for:
MINIMUM QUALIFICATIONS:
(a) Three (3) years of Information Systems experience in:
Information Technology Systems
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of Information Systems experience in:
Information Technology Systems
Working Conditions
Position may require periodic travel throughout the state.
High volume of telephone, email, and other types of contact with customers who have various and unpredictable IAM support requests. Potential daily exposure to angry or frustrated customers. Some evening and weekend work is normal for this position. This position may utilize mandatory OT requirements to meet critical business needs during escalating moments of backlog.
There can be frequent interruptions, demanding timeframes, and non-traditional working hours. The location of this position is in an office, cubicle and/or an agreed upon remote work environment with significant use of a computer and video conferencing.
Desired Attributes:
An effective IAM Provisioner must have considerable background and experience in all areas of information technology, especially security and access controls. In order to respond to the large volume and wide range of requests, they must have a good working knowledge of the agencies, programs, locations of offices and staff to assist the customers within and affiliated with the Department of Human Services and Oregon Health Authority. They must have the ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
This position work collaboratively in a team setting. Good team player skills are necessary, including the willingness to collaborate, share information, and contribute to the team's success as necessary. The position also requires excellent customer service skills for both internal and external customers, and the ability to demonstrate initiative and independent judgement on an ongoing basis. Must be able to contribute to a positive, respectful and productive work environment
How to Apply
- Complete the online application
- Complete questionnaire
- Attach a resume/ cover letter
Attention current State of Oregon employees:
To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.
To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).
Help Your Application Rise to the Top!
Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).
- This posting closes at 11:59 PM on the close date listed.
- Workday will timeout after 15 minutes of inactivity.
- Workday performs best in Google Chrome.
- You must have a valid email address to apply.
- Check both your email and Workday account for updates regarding this recruitment.
- Please print or save a copy of this announcement. You will not have access to it once the posting closes.
Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.
Questions/Need Help?
If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us
TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.
Additional Information
- Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
- Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check. The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
- Veterans: If you are a veteran, you may receive veteran's preference. Click here for more information about veterans' preference. To receive veterans' preference points, please submit the following required documentation when you apply:
- A copy of your DD214/DD215 form; OR a letter from the US Dept. of Veterans Affairs indicating you receive a non-service-connected pension for the five (5) point preference.
- A copy of your DD214/DD215 form; AND a copy of your veterans' disability preference letter from the Dept. of Veterans Affairs for the ten (10) point preference.
- Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
- Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.
Affirmative Action and Equal Opportunity
The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA's mission, vision, and core values, click here.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Agency - OHAAOOIS
More information about the Office of Information Services and current job opportunities can be found at https://www.oregon.gov/oha/FOD/OIS/"?
