Address
Form of work Job Description:
4 or more years of relevant IT experience,
2 or more years of experience working with IAM services
2 or more years of experience with Active Directory
Experience with Azure and O365
Experience with CyberArk backend services
Excellent communication skills, both written and verbal
Strong documentation skills both technical and for endusers
Ability to operate well in a team environment
Ability to operate in regulated business environment (where compliance to government regulations is critically important)
Experience with an ITSM application, preferably ServiceNow
This role is focused on bridging the gap between Operations, Assessment, and Architecture team roles. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, enduser support, and problem resolution. Project and operations support require interactions with Subject Matter Experts, as well as endusers at all levels within the client organization. This team supports global sites and services making excellent written and verbal communication skills of utmost importance
Services supported include:
Microsoft Identity Manager 2016
Hitachi ID Password Manager
Azure Active Directory Connect
SailPoint IIQ (indirectly)
Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected
4 or more years of relevant IT experience,
2 or more years of experience working with IAM services
2 or more years of experience with Active Directory
Experience with Azure and O365
Experience with CyberArk backend services
Excellent communication skills, both written and verbal
Strong documentation skills both technical and for endusers
Ability to operate well in a team environment
Ability to operate in regulated business environment (where compliance to government regulations is critically important)
Experience with an ITSM application, preferably ServiceNow
This role is focused on bridging the gap between Operations, Assessment, and Architecture team roles. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, enduser support, and problem resolution. Project and operations support require interactions with Subject Matter Experts, as well as endusers at all levels within the client organization. This team supports global sites and services making excellent written and verbal communication skills of utmost importance
Services supported include:
Microsoft Identity Manager 2016
Hitachi ID Password Manager
Azure Active Directory Connect
SailPoint IIQ (indirectly)
Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected
