I. T. Technician- New Orleans/Arabi, La

POSITION SUMMARY: The IT Technician will report to the Help Desk Manager and provides hardware and software maintenance, installation, and training for: desktops, laptops, and cell phones. Also, the technician will travel to floating cranes and tugboats to service and install equipment.
ESSENTIAL JOB FUNCTIONS:

• Troubleshoot and administer solutions to work orders in a Windows environment.
• Provide computer and phone support.
• Support applications such as Microsoft Office, Adobe, SQL, and CDS.
• Work from a ticket system to complete work orders promptly.
• Set-up and install peripherals including but not limited to cell phones, computers, printers, laptops, monitors, copiers in person or as an instructor by phone.
• Assist with physical workstation moves (PC's, monitors, phones, etc.).
• Manage and complete assigned issues and projects in a timely manner.
• Provide orientation to new users of existing technology.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Train staff in the potential uses of existing technology.
• Provide individual training and support on request.
• Work schedule rotation for periodic on-call and after-hours support.
• Travel to field operations as required.
• Travel via crew boat to floating cranes and tugboats on the Mississippi River.
• Perform other duties and projects as assigned.

EXPERIENCE REQUIREMENTS:
Must have 2-4 years' experience in an IT or computer related field.
2+ years' experience with Windows OS and Office applications (preferred).
EDUCATIONAL REQUIREMENTS:

• Associate or bachelor's degree in information technology computer network systems or related field.
• CompTIA A+ or Network+ (preferred)

SKILL/ KNOWLEDGE REQUIREMENTS:

• Ability to prioritize and adhere to stringent deadlines.
• Ability to articulate and troubleshoot issues over the phone and in person.
• Working knowledge of basic hardware, including laptops, desktops, and printers.
• Ability to multi-task and remain flexible as work dictates.
• Be a team player with excellent customer service skills.
• Demonstrate time management.
• Ability to problem solve.
• Ability to be a critical thinker.
• Must be a self-starter.
• Ability to travel regularly between Baton Rouge and New Orleans office locations.
• Must comply with all operational directives and company policies.

WORK ENVIRONMENT:
Professional office and field-based locations in a marine environment.
PHYSICAL REQUIREMENTS:
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, feeling, talking, hearing, seeing and repetitive motions.
Light Work: Exerting in excess of 25 pounds of force occasionally, and/or in excess of 10 pounds of force frequently.
Regularly
Frequently
Occasionally
Sitting
X
Standing
X
Walking
X
Climbing/ Balance
X
Reaching-With arms/hands
X
Stooping/ kneeling/ crouching/ crawling
X
Talking
X
Hearing
X
Feeling/ Touching
X
Vision- Close/ Peripheral/ Depth/ Ability to Adjust Focus
X
CERTIFICATIONS/ LISCENSES

• TWIC Card
• Valid driver's license with acceptable driving record