I & A Options Specialist

Salary : $60,465.60 - $68,057.60 Annually
Location : Appleton, WI
Job Type: Full-time
Job Number: 2302777
Department: DHHS Aging and Disability Resource Center
Opening Date: 12/14/2023
Typical Work Hours/Shift:: Schedule: Monday - Friday 8AM to 4:30PM. Remote work after 6 months of employment, 1 day per pay period.
CORE VALUES
Invested in Serving
Devoted to positively impacting our communities
Better Together
Inspire unity by promoting collaboration, trust and respect
Create Progress
Encourage growth through innovation to advance and succeed
Support Through Compassion
Prioritize one another through communication, inclusion and transparency to bolster our community
Position Purpose
Reporting to the respective program supervisor, the I & A Options Specialist serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.
This position works in our ADRC and is our first point of contact for customers. This person will be certified in the Long-Term Care Functional Screen with training provided. Phone calls, in person meetings, and home visits are required.
Schedule: Monday - Friday 8AM to 4:30PM. Remote work after 6 months of employment, 1 day per pay period.
Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Obtain information from clients, family members, and other agencies to assess needs or degree of disability.
• Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
• Maintain knowledge of vocational, housing, and other community resources.
• Make referrals to other agencies for additional services as requested or as appropriate.
• Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
• Provide educational presentations to other agencies, organizations, and the general public. Participate in community events and outreach.
• Identify needs in the service delivery system and participate in program development initiatives.
• Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
• Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.
• Provide information and assistance to older adults, people with disabilities, and their families, friends, caregivers and others who ask for assistance on their behalf.
• Assess needs and provide information in accordance with a person-centered approach.
• Determine functional eligibility for Long-term Care and assist with financial eligibility for Long-term Care. Perform an assessment and interpret results to determine eligibility for program.
• Provide solution based problem solving for clients who are in need to help live their best quality of life.
• Provide referrals or assistance in accessing public and private resources.
• Provide Enrollment and Disenrollment counseling to consumers seeking enrollment or disenrollment from Wisconsin's managed long-term care options: Family Care, Family Care Partnership, or IRIS.
• Evaluate the need for other ALTS services such as benefit counseling, health promotion, nutrition programing, and dementia related services.
• Provide follow up within 24 hours to customers, along with options counseling developed by DHS tailored to their specific needs and preferences.
• Provide caregiver supports and educational resources.
• Complete intercountry agreements as required.
• Assist with the transition process for children with disabilities turning 18 years old.
• Certification as an adult Long Term Care Functional Screener is required and will be provided upon training and testing. Recertification is required every two years.
• Perform timely documentation within 3 business days and maintain required productivity rates.
• Maintain regular and predictable attendance. Works overtime/extra hours as needed.
• Perform other duties as assigned.

Education/Certifications/Experience Requirements

• Bachelor of Arts or Science degree or a license to practice as a Registered Nurse. Certification as a Social Worker preferred.
• Two years of experience in a health or human services field, working with one or more of the populations serviced.

Required or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures.
• Ability to operate a variety of office equipment including personal computer, photocopier, calculator, and telephone.
• Ability to transport oneself from location to location in an efficient and expedient manner.
• Ability to adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands.
• Ability to add, subtract, multiply, divide, calculate decimals and percent's, and make use of the principles of descriptive statistics.
• Ability to comprehend and interpret a variety of documents including client records, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Ability to prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• Ability to use and interpret medical, legal, and counseling terminology related to the specialty.
• Ability to work well in a team environment.
• Ability to communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
• Knowledge of the service delivery system.
• Knowledge of aging, disabilities, and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.
LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.
Medical Coverage
Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.
Dental Coverage
Eligible employees may choose either single, limited family, or family coverage.
Vision Coverage
Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.
Life Insurance
Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.
Voluntary Short-Term Disability Insurance
Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.
Long-Term Disability Insurance
All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.
Wisconsin Retirement System
Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.
Flexible Spending Account Plan
The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.
Employee Assistance Program
Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.
Paid Time Off
Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.
Deferred Compensation
Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $20,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.
Employee and Family Clinic
Primary Health Services are available to employees and dependents ages 2 and up, who are covered on a county health plan.
Behavioral Health Services are available for all county employees regardless of county health coverage.
Pet Employee and Family Clinic
Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.
If you would like to learn more, please click below about the benefits.
CONTINUING EDUCATION
Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.
Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.
01
Please describe your experience with individuals that are elderly and disabled.
02
Although not required, are you a certified Social Worker?
03
How familiar are you with Outagamie County resources?
Required Question