HYBRID - Epic Application Manager (Information Technology Manager 1)

About Us:

The mission of the Ohio Department of Mental Health and Addiction Services (OhioMHAS) is to provide statewide leadership of a high-quality mental health and addiction prevention, treatment and recovery system that is effective and valued by all Ohioans.

OhioMHAS Values:

• Contribute and Collaborate
• Serve Compassionately
• Deliver Quality
• Be Accountable

At OhioMHAS, we strive to attract and sustain a diverse workforce by recruiting, hiring, developing, and retaining high-performing employees who work collaboratively to balance efforts toward providing prevention and recovery supports and fostering inclusion that inspires innovation, encourages respect, and promote unlimited success.

OhioMHAS Information Services is the technology arm of the third largest cabinet level agency in the state of Ohio. We support more than 3,200 employees within six regional inpatient behavioral health hospitals, Ohio Pharmacy Services, and Central Office. We develop and support technology for several critical business solutions used by the agency as well as by county and local behavioral health care providers across the state.

Role Overview: 

As an Information Technology Manager 1 supporting the Epic Clinical Systems at OhioMHAS, many opportunities are offered to impact family, friends, and the residents of the State of Ohio. We are a close-knit community of IT staff and develop applications which allow mental health and addiction providers to serve our community in need. Our applications support, regulate, fund, and collect data to allow our organization the ability to respond to those in crisis as well as those needing continuity of care.

At OhioMHAS, our IT staff is motivated by the agency's mission, and we are accepting applications for two Information Technology Manager 1 positions within the Office of Information Technology, headquartered at the James Rhodes State Office Tower, 30 East Broad Street, 33rd Floor, Columbus, Ohio 43215. One position will focus on Inpatient and Outpatient modules, and the other will focus on Revenue and Throughput modules.

What You'll Do:

• In the Office of Information Services, the Epic Application Manager manages a section composed of information technologists and primary duties involve: 
  • Epic Application Management: 
    • Oversee the implementation, optimization, and maintenance of Epic applications, specifically focusing on Revenue and Billing modules or Inpatient and Outpatient modules.
    • Collaborate with cross-functional teams to ensure seamless integration of Epic applications into existing IT infrastructure.
  • Team Leadership:
    • Manage and lead a team of skilled Epic Analysts, providing guidance, mentorship, and fostering a collaborative work environment.
    • Develop and execute strategies to enhance team performance and ensure the successful achievement of project goals.
  • Revenue and Billing Expertise or Inpatient and Outpatient Expertise:
    • Serve as the subject matter expert for Epic Revenue and Billing or Inpatient and Outpatient modules, staying updated on industry best practices and advancements.
    • Collaborate with stakeholders to understand business requirements and translate them into effective Epic solutions.
  • Project Management:
    • Plan, coordinate, and execute projects related to Epic applications, ensuring timely delivery and adherence to quality standards.
    • Evaluate project outcomes, identify areas for improvement, and implement enhancements to optimize processes.
  • Vendor Management:
    • Interface with Epic vendors, fostering strong relationships and ensuring effective utilization of resources and support services.
  • Developing and evaluating statewide strategic Information Technology plans.
  • Preparing statewide Information Technology reports and/or involved in developing statewide Information Technology policies related to procurement and use of Information Technology in state government (i.e., research subject matter, analyzes findings, and formulates and distributes policy statements). 
  • Responding to statewide queries and surveys.
• Confers and meets with users, vendor, and/or section managers in order to exchange information, resolve difficult or technical problems, and/or to coordinate operations. 
• Attends management-level meetings and provides expert advice to higher-level management personnel. 
• Attends training classes and/or seminars.

Position may require out-of-state travel for certification purposes.

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. 

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave 
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Additional Benefits

• Participation in the Public Service Loan Forgiveness Program.
• Flexible work schedules (currently teleworking 90% of the time), and so much more!

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education and/or experience sections of the application.

The ideal candidate, at minimum, must have the following:

Alternative 1:

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
• 18 months exp. in performing project management functions as defined in series purpose.

Alternative 2:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:
  • Advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio),
  • Logic-based mathematics,
  • Data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS),
  • Computer systems analysis & design, and
  • Basic data processing concepts.
• Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
• 18 mos. exp. in performing project management functions as defined in series purpose. 

Alternative 3: 

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. 

Alternative 4:

In offices of statewide Information Technology policy & planning, positions require:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts.
• 3 yrs. exp. in utilizing word processing software.
• 3 yrs. exp. in utilizing internet browser(s) for research.
• 54 mos. exp. which included following: knowledge of Information Technology architecture components, developing Information Technology strategic plans, preparing & making presentations/public speaking, writing Information Technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management.
• 2 yrs. exp. in utilizing e-mail system.
• 18 mos. exp. in project management or lead role on Information Technology project.
• 12 mos. exp. in utilizing spreadsheet software.
• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. 

Alternative 5: 

• Equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications: 

• Epic certification in one or more Epic modules: 
  • Inpatient Clinical System Modules: 
    • EpicCare Inpatient Clinical Documentations, including Behavioral Health, Clinical Case Management, Secure Chat, & Rover
    • EpicCare Inpatient Order Entry, including Provider Documentation
    • Grand Central ADT, including Transfer Center
  • Outpatient Clinical System Modules: 
    • Epic's Cadence
    • Prelude and Welcome or Resolute Hospital Billing or Resolute Professional Billing or HIM Coding
    • EpicCare Ambulatory EHR, EpicCare Link, Haiku for Smartphone
  • Revenue and Billing System Modules: 
    • Resolute Hospital Billing Claims and Remittance
    • Resolute Professional Billing Claims and Remittance
    • Cadence Enterprise Scheduling, Prelude Registration, and Welcome Patient Kiosk

Job Skills:Information Technology

Professional Skills: Collaboration, Goal Setting, Problem Solving, Customer Focus, Developing Others