HVAC Service & Scheduling Coordinator - Icon Air, Inc.

Do you enjoy being in a fast-paced environment and taking on new challenges every day?

Want to join a company voted 1st in Best Places to Work in Idaho?

Hours M-F 7am-4pm

Full Time 40 hours/week

Requirements

Key Responsibilities:

• Excellent organizational and administrative skills
• The ability to take a proactive, self-directed approach & work independently
• Strong computer skills and proficiency with Microsoft Office Suite, (Word, Excel, Publisher and PowerPoint) & Google Drive/Gmail
• Proficient & professional email communication
• Knowledge of general office procedures and practices
• Former experience in the HVAC industry is a plus
• Knowledge/experience with QuickBooks and AP/AR is preferred
• Exceptional support skills, including the ability to respond to members, internal staff, and others in a professional, knowledgeable and friendly manner
• Excellent interpersonal, verbal, and written communication skills with attention to detail and the ability to prioritize and complete multiple tasks within established deadlines
• Ability to work well under pressure
• Willingness to effectively work in a team-oriented environment and alongside a highly committed staff
• Positively represent Icon Air/CBH Homes both in a professional and personal setting
• Ability and willingness to work occasional early mornings and evenings
• Oversee the job schedule for the field personnel.
• Clear and concise communication with the CBH warranty team, homeowners, service technicians, service managers, field supervisors, and office staff by answering the phone promptly, returning calls and emails in a timely manner, etc.
• Create and maintain accurate, complete, and organized paperwork for each job
• Cross-train with other staff and Operations Manager to support the role in their absence.

What Else You’ll Bring:

• Problem-solving skills
• Customer service
• High-level administrative support
• A positive attitude
• Organization & detail

Benefits

Benefits:

• Medical, dental, vision, & life insurance - 100% covered by the employer
• Competitive wages
• Growth opportunities
• Paid time off
• Paid holidays
• Quarterly bonus
• 401K - employer match