Hvac Dispatcher / Customer Service Representative

Parker Heating and Air of Parker, CO is looking to hire a full-time HVAC Dispatcher / Customer Service Representative. Are you outgoing, goal oriented, and great on the phone? Do you enjoy providing great Customer Service in a fast-paced office environment? Are you a team player who would like to join an established, respected, and down-to-earth company to grow your career with? If so, please read on!

ABOUT PARKER HEATING AND AIR

We are a customer-focused heating and air-conditioning company for which excellence has been our hallmark since 2002. From winter's chill through the dog days of summer, our primary goal is to keep our clients' homes, throughout the southeast Denver Metro Area, comfortable for them and their families. But, that's just the beginning! We also offer them peace-of-mind as we ensure that their equipment operates safely, saves them money on their fuel bills, and delivers relief to those with allergies.

We take special pride in the people we train and employ, a fact that is obvious in their attitude and integrity. We wouldn't have received a 2022 Nextdoor Award without them! In order to attract and retain such awesome employees, we offer top pay, nice incentives, great benefits, extra perks.

DAILY ACTIVITIES:

As an HVAC Dispatcher at Parker Heating & Air, you will be responsible for:

• Taking customer calls, ensuring that our clients are being hear and receiving the best Customer Service possible.
• Dispatching and scheduling service calls to field technicians in order to provide prompt, convenient service as well as time/mileage-efficient routes for technicians.
• Updating and informing clients on maintenance requirements and new services.
• Providing basic office duties

QUALIFICATIONS:

• Prior dispatching experience
• Familiarity with HVAC industry highly preferred
• First class Customer Service skills
• Phone skills
• Working knowledge of Microsoft Office, email, and internet
• Organizational skills
• Time management skills
• Communication skills (in-person and over phone)
• Attention to detail
• A desire to learn
• Ability to consistently commute to Parker, CO 80134

WORK SCHEDULE:

• Full time
• 8 hour shift
• Day shift (8:00 am-5:00 pm)
• Monday to Friday

PAY AND BENEFITS:

Parker Heating & Air offers a excellent benefit package including:

• Hourly pay of $18-25/hr
• 100%-paid health insurance
• 401(k)
• 401(k) matching (5%)
• paid vacations
• paid training
• Costco membership
• friends and family rewards program
• discounts on phone service
• company events

ARE YOU READY TO JOIN OUR OFFICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be a good fit for this HVAC Dispatcher / Customer Service Representative position please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!