HUMAN SERVICES ANALYST - 64006336

Requisition No: 823893 

Agency: Department of Health

Working Title: HUMAN SERVICES ANALYST - 64006336

 Pay Plan: Career Service

Position Number: 64006336 

Salary:  1.346.12 Bi-Weekly 

Posting Closing Date: 03/06/2024 

Total Compensation Estimator Tool

Special note: This position is located in Vero Beach

Your Specific Responsibilities:

This position provides medical case management to persons enrolled in the Area 15 Ryan White HIV/AIDS program. Area15 covers the counties of Indian River, Martin, Okeechobee, Vero Beach, and St. Lucie. Case management activities are provided through home, office, or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 15 HIV/AIDS Program Office. This position reports to the Operations Management Consultant II (Ryan White Case Management Supervisor).

Completes comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency. 

Face-to-face assessment and re-assessment (including assessment of adherence to
treatment, adherence to appointments, and family planning needs).
Comprehensive needs assessment describes in detail the client's medical, physical, and
psychosocial condition and needs. It identifies service needs that are addressed for the client and by whom, service needs not provided for the client, barriers to care for the client, and
services not adequately coordinated for the client. It also evaluates the client's resources and
strengths, including their social support network, which can be used during care planning.  Needs Assessments indicate that medication and appointment adherence issues have been addressed. Completes acuity assessment at the time of the initial comprehensive needs assessment.

The comprehensive needs assessment is completed within 30 days of the brief
intake/enrollment screening to permit the initiation of case management activities, as well as to
meet immediate needs and allow for a thorough collection of pertinent information.

Develops an individualized care plan to address identified needs. Address individualized goals, objectives, needs, and barriers to care. Findings of the Needs Assessment must flow into the Plan of Care and be addressed in the case notes. Documentation must show that needs are being addressed in an ongoing manner. Re-evaluation at least every six months with adaptations as necessary according to acuity level over the life of the client. Completes acuity assessment at the time of the care plan update.

Monitoring clients to assess the implementation and efficacy of the care plan, and
ensuring continuity of care and no gaps in care.

Care Plan Implementation, Client Contact, Monitoring, and Follow Up

Responsible for the implementation and oversight of the care plan. Completion of tasks listed in the care plan. The type and frequency of contact should be based on client acuity.

Case managers follow up to determine delivery of services.

Completes Acuity Assessment including the following areas:

Basic needs (i.e., financial, nutrition); Co-morbidities; Dental; Family planning.

Health insurance/medical care coverage; HIV disease state; Housing/living arrangements.

Mental health; Risk behaviors; Self-sufficiency (i.e., activities of daily living, literacy.

Substance use; Transportation; Treatment adherence

Clients are contacted based on their acuity level and monitored accordingly.

Acuity Level - Low Reassess acuity annually unless client situation changes or if service requests become frequent.

Recommended minimum contact (phone or face-to-face) every six months.

Acuity Level - Moderate. Reassess acuity every six months.

Recommended minimum contact (phone or face-to-face) every three months.

Acuity Level - High/Urgent. Reassess acuity every six months.
Recommended minimum contact (phone or face-to-face) every 30 days.

Case conferencing with other members of the HIV treatment team as appropriate, if
warranted and as required by acuity level

Ensures that any applicable hierarchy of payer sources is used appropriately. Screens for Medicaid eligibility, PAC Waiver eligibility, Medicare A, B, and D eligibility.  Verifies VA benefits. Determines whether client has private health insurance or could obtain private health insurance through an employer, referring to ADAP Premium Plus when appropriate.  Ensures Ryan White services are consistently used as the payer of last resort. Updates all required information regarding payer source eligibility on his/her clients in the CAREWare and HMS Databases within three business days.

Completes and maintains accurate documentation of all client-specific activities.

Documenting clients contact in the case notes, on the required forms, and in the required
database(s). Documentation including direct client interactions and roles undertaken on
behalf of a client. Documentation includes written case notes and requires form scanning.

Case notes are written and imputed electronically into CAREWare and HMS. Detailed case notes how client's needs are being addressed, how barriers to meeting these needs are being overcome, and how client is progressing towards POC goals. Updates case notes, scans, and all required information on clients in the CAREWare and HMS database within three business days. Ensure minimum contacts met, or if contact is lacking, there is a description of attempts to reach client by phone, mail (if allowed), home visit, calls to medical providers or outreach. Ensure inactive and closed cases are completed, thoroughly exploring all methods of client contact available and allowed referral to community resources where applicable and follow up with all providers of record.

Counseling, Support, Education

Monitoring of HIV medication therapy to include education of the client concerning risks
and side effects and monitoring client adherence and tolerance of medications.

Providing treatment adherence support.

Reviewing and monitoring CD4 and viral load (VL) lab values to include making sure the
most current CD4 and VL lab values are recorded in the client file/database.

Educating clients about HIV, and its transmission and complications; and HIV risk
reduction.

Educating clients about insurance and entitlements and providing navigation and
enrollment support.

Client-specific advocacy (i.e., with a landlord, medical team, substance use counselor,
etc.)

Reviewing client utilization of services.

Linkage, Referral, Patient Navigation

Timely coordination and linkage of the client to appropriate agencies for services and
activities required to assist the client in achieving the goals and objectives identified in
their care plan.

Facilitating linkage and re-engagement activities for clients who appear to be out of care.

Provide linkages to agency, community and government services and monitor
referral completion including ADAP,
medication patients assistance programs (PAP), benefits/health coverage programs such as SSI, SSDI, Medicaid, Medicare, housing programs, etc.

Coordinating, referring and linking clients with additional services e.g. housing
support, substance abuse and mental health treatment, AIDS Drug Assistance
Program (ADAP), food services, etc. as needed;

Authorizes for transportation for clients to receive medical services and other social
aid services as needed.

Administrative

Participates in conference calls, staff, and planning meetings regarding Ryan White Case Management duties, DOH and other Ryan White patient care departmental meetings when necessary. Completes DOH and Ryan White medical Case Management mandatory trainings/webinars. Completes EARS/CSRS and timesheets within required timeframes. Submits within required timeframes but not limited to cell phone verifications, travel documentation and invoices etc.

Other duties as required.

Maintains client confidentiality and security in accordance DOHP50-10-10 Information Security & Privacy Policy Confidential Information.

"I understand that I am responsible for complying with the provisions of policy DOHP 50-10-10 in accordance with the Acceptable Use and Confidentiality Agreement for Social Security Number Viewing."

Required Knowledge, Skills, and Abilities:

• Knowledge of techniques for effectively dealing with people; Knowledge of interviewing techniques; Knowledge of techniques for effective communication.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Qualifications:

Minimum:

• Valid Florida driver's license or State ID 
• One year experience in case note documentation and client file organization.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Preferred

• Tri-Lingual (English, Spanish, Creole)
• Associate degree or higher in Social Work, Human Services, Psychology or Health Science related field
• One year experience interviewing and assessing clients.

 Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Vero Beach

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Florida Department of Health is required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Are you willing to work before, during and/or beyond normal work hours or days in the event of an emergency including working in special needs or Red Cross shelters, ...