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Form of workHuman Resource Specialist
The Human Resource Specialist will perform administrative tasks and services to support effective and efficient operations in all aspects of the Western North Carolina Community Health Services(WNCCHS) human resource department in a team environment. Managing HR data within HR Technology platforms and manual file access, assisting staff and candidates with transactional support. Supporting HR and organizational management in coordinating and collecting information to make data informed decisions. May be focused on one or more specific areas such credentialing, HR operations, benefits).
Minimum Qualifications
Able to communicate effectively. Interacts in a friendly, professional manner with a wide range of staff, physicians and public. Plan, prioritize and complete delegated task with attention to detail. Must be able to adapt quickly under stressors.
Experience: Prior administrative and/or Human Resources experience. Understanding of HR best practices, as well as applicable policies and federal, state, and local employment laws and regulations.
Additional skills required:
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy.
- Experience in working with HR technology platforms from recruitment to full employee lifecycle. (Paycor Preferred)
- Demonstrated verbal and written communication.
- Speak and act in ways that help teammates feel appreciated, understood, and included.
- Strong technology proficiency with knowledge and experience using Microsoft Office suite.
- Exemplary customer service skills with the ability to multitask, prioritize, and adapt with minimal supervision.
- Ability to effectively communicate and build relationships with a view of inclusion and belonging.
- Ability to work independently and as a team player who will productively engage with others at varying levels.
- Ability to exercise discretion when handling strictly confidential information.
- Problem Solving: Strong analytical, critical thinking, and creative problem-solving skills.
- Action-oriented, willing to do what is needed in order to move projects forward in an organized manner with consistent execution.
- Demonstrated initiative---Innovative drive for reaching the next great idea and exceeding goals.
Additional skills preferred: (not required)
- Working knowledge of healthcare office operations
- Familiarity with role of FQHCs in the community
- Bilingual in Spanish/English
- PHR or SHRM-CP® certification
Education: Preferred BS/BA in related discipline.
Key Responsibilities
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
- Maintains the integrity and confidentiality of human resource files and records.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Maintains employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, job descriptions, organizational structure, and other key details.
- Performs administrative and recordkeeping tasks related to staffing changes, which may include, hiring, transfers, promotions, resignations, terminations, layoffs and extended leaves of absence(Short/Long term disability, FMLA).
- Enter and maintain scheduling and time off/benefit eligibility requirements within timekeeping system.
- Conducts or assists with new hire orientation.
- Assist with recruitment, job fairs, interviews, and preparation of offers as requested.
- Assist employee to resolve questions/problems related to the benefits offered at WNCCHS.
- Assists with the administration of employee benefits, which may include collecting and submitting employee information and notice of change in status to health, dental, life, disability, and other insurance carriers or insurance brokers and vendor enrollment sites.
- Conducts or assists with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews.
- Work within the HR Technology platforms: Paycor®, CredentialMyDoc ®, Relias®, Navigator®
- Establishes, maintains, and collaborates in professional relationships with Finance, Payroll, Clinical Operations, Management staff and other team members to ensure timely and accurate information to support operations as it relates to HR operations, payroll, credentialing, and on/offboarding.
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
- Provide consistent, accurate, and timely credentialing support, enhancing the organization’s ability to provide professional services by ensuring staff are credentialed in which they are intended to work.
- Examines, researches, enters data, files, and gathers all required documentation from candidates and incumbent staff to support the credentialing process.
- Completes clinical staff credentialing and reappointment applications; monitors application progress and follows up as needed.
- Obtains primary and secondary source verifications for licensure, board certification, certifications, National Provider Data Base(NPDB), Office of Inspector General,(OIG) work history, peer references, etc.
- Maintains consistent communication with candidates during the credentialing process as the application progresses through privileging approval.
- Maintains understanding of HRSA compliance and organizational guidelines for clinical staff/credentialing requirements.
- Uphold the principles of WNCCHS policies and procedures.
WORK/LIFE BENEFITS (benefits if working 30 hours per week)
- Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
- Two (2) Floating Holidays
- Ten (10) Paid Holidays
- Accrued PTO (total of 156 hours in 1st year = 3.9 weeks)
- Employee Assistance Network
- No weekends or holiday work required
FINANCIAL WELL-BEING BENEFITS
- 403b Retirement Savings with Match
- Employer Paid - Short/Long Term Disability Insurance and Life Insurance
- SmartMoney Enrollment and Employee Discounts
- HRSA/NHSC, NC and Public Non-Profit Student Loan Forgiveness, High Service Need Bonus
CAREER GROWTH BENEFITS
- Monthly Staff Meetings and Training
- Relias Learning Management System (LMS)
- Money towards Continued Medical Education (CME) & Continuing Education (CEU)
- Leadership Academy
- Epic Electronic Health Records (EHR) system
Supportive of Diversity, Equity, and Inclusion.
Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
