Human Resources Manager

The Center for Family Representation Inc. (CFR) is an award-winning, innovative law and policy organization that serves primarily Black and Brown families and youth in Queens, Manhattan, and the Bronx with an interdisciplinary legal defense model that serves more than 2400 clients every year. CFR was originally founded in 2002 to dramatically change the trajectory of indigent parents being prosecuted by the City’s Administration for Children’s Services (ACS). Our goal is to defend and protect our clients’ rights, reduce the harm of family separation and prevent or minimize the time any child spends in the foster system. CFR provides interdisciplinary family defense with a model that was unique at our founding and that is now being replicated nationally: we assign every client an attorney and a social work staff member, and teams have the support of parent advocates, who are parents with direct personal experience of being investigated and prosecuted by ACS. CFR was the first agency in the country to integrate parents with lived experience into legal teams and now has 6 parent advocates working in all three of our family defense locations. CFR’s Community Advocacy Project represents parents during a child protective investigation (to avoid court involvement where possible) and assists parents in clearing their names from state maltreatment records.

As an agency committed to securing justice for families, we built the Youth Defense practice (YDP) to defend youth at risk of family separation through incarceration. YDP uses the same interdisciplinary model to represent youth being prosecuted in Queens and Manhattan in Supreme Court Youth Parts, during Probation Adjustment and in Delinquency proceedings in Family Court. CFR’s Home for Good program provides legal and social work services to clients in immigration, civil legal services and criminal defense matters, to afford clients an efficient and well-coordinated one-stop solution to a range of issues that threaten family stability.

Recognized as experts in our fields, we annually train over 500 practitioners in the city, state and around the country on strategies to promote family preservation and interdisciplinary representation, and we provide community based “Know Your Rights” presentations to parents, youth and service providers. We advocate at the city, state and national level for policies that reduce the harm of family separation, and promote parent engagement and justice for youth and families.

SUMMARY

The Human Resources Manager is responsible for performing HR & Benefits-related duties and working closely with the HR Team supporting the overall mission of CFR; while maximizing employee potential by fostering a positive work environment.

This position will report directly to the Chief Operating Officer (COO).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Benefits administration, to include maintaining compliance with benefits programs, policies and procedures, and benefits reconciliation (in partnership with the Fiscal Team.)
• Evaluate benefits programs to assess trends and determine overall effectiveness.
• Engage with carriers related to resolution of benefits-related matters.
• Oversee Leaves of Absence Compliance and management.
• Provide technical support to colleagues regarding processes and procedures within Paycom, to include assisting the COO with personnel actions and resolution of payroll related items.
• Provide support for Employee Relations Matters, to include working with the COO on Labor Relations and Union Matters.
• Prepare reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Any other duties or projects assigned by team.

To perform this job successfully, the person in this position has proven previous experience with Human Resources and benefits management processes.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Bachelor's degree in Human Resources, Business Administration, or related field.
• Professional in Human Resources (PHR) or SHRM-CP or HRCI required.
• Certified Employee Benefits Specialist (CEBS), preferred.
• 6-8 years of relevant and current Human Resources experience; a combination of education and experience may be considered.
• Strong knowledge of multi-state employment laws, including EEO, ADA (RAs) and ACA.
• Advanced proficiency with Microsoft Office.
• Advanced experience with HRIS systems is required. Paycom experience is preferred.
• Fast learner and able to absorb directions clearly and accurately with a positive attitude.
• Strong attention to detail and time management skills.
• Confidentiality is a MUST.
• Ability to meet deadlines and work under pressure.
• Strong communication skills both written and verbal.
• Ability to work independently and as part of a team.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Computer skills: An individual should be able to work in a computerized environment and have adequate knowledge of word processing, email, internet and spreadsheet software; in particular have coursework or certification in Microsoft Word, Excel, and Power Point and proficiency with all other Microsoft Office products.
• Interpersonal skills: Maintains confidentiality; remains open to others’ ideas; exhibits willingness to try new ways of doing things.
• Oral communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written communication: Writes clearly and informatively; edits work for spelling and has excellent grammar and proofreading skills; presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing: Prioritizes and plans work activities; uses time efficiently and develops realistic action plans; meets deadlines and adheres to specific time lines; tracks multiple processes to meet goals for timeliness.
• Quality control: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality of own work; promotes and upholds office policies and procedures.
• Adaptability: Adapts to changes in the work environment; handles several projects concurrently; is able to deal with frequent change, delays or unexpected events.
• Problem solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Judgment: Displays willingness to make timely decisions; exhibits high-level, sound and accurate judgment.
• Safety and security: Actively promotes and personally observes safety and security procedures; uses equipment and materials properly.
• Teamwork: Contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; provides excellent internal and external customer service.
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics: Treats people with respect and dignity; works with integrity and ethically upholds FWW’s mission and values.

PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to talk and hear. The employee is frequently required to sit and use his/her hands. Some local, regional and national travel will be required.

WORK ENVIRONMENT: The work environment described below is representative of what an employee may encounter while performing the duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is that which is typical of an office setting.