Hr Service Center Specialist

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction
We are seeking an HR Service CenterSpecialist to support our offices with HR transactional and operational questions within our Transactional Quality (TQ) Team.
How you'll make an impact

• Respond to employee requests and inquiries.
• Process employee transactions.
• Manages input of information into Oracle to support all employee changes and transactions; responsible for integrity of data within Oracle database.
• Responsible for providing first level response to HR tool, process, and program questions and issues.
• Escalates complex problems to subject matter authorities. Solves routine problems and issues and provides tracking through ticketing system.
• Identifies areas for process improvement.
• Document all work flows and processes in work manuals.
• May provide clerical/administrative support to one or more functional areas of Human Resources, such as recruitment and staffing, personnel records, employee or labor relations, compensation, benefits, training and/or equal opportunity/affirmative action.
• Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records.
• Acquires information and prepares reports.
• Maintains and distributes as appropriate, current employee information, policy and procedure manuals and other communications.
• May perform higher level duties involving employee communications, such as pre-employment screening, background checks, responding to routine questions on human resources policies and procedures, identifying potential issues and grievances, etc.
• Operates a computer terminal and/or personal computer.
• Upholds service level agreement metrics regarding commitments to problem resolution timeframes, and manages service tickets through fulfillment.

About you
Required:

• Minimum of 2 years of experience in position or specialization, supporting HR programs and processes.
• Minimum of high school diploma.
• Must have basic knowledge of Microsoft Office suite, including Outlook.
• Must have prior experience completing transactions in HR Systems.

Highly Preferred:

• Intermediate-level proficiency in Microsoft Suite, particularly in Excel. This includes the ability to effectively work with pivot tables, VLOOKUP, and formulas.

Personal Attributes:

• Interest in technology and process improvement.
• Comfortable with learning new technology and tools.
• Able to adapt to modified requirements and environment.
• Outstanding customer service and interpersonal skills.
• Good judgment and critical thinking required.

#Hybrid #LI-JS1
Additional information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.