Hr Service Center Representative

Adecco is currently assisting a local client in their search to fill a HR Service Center Representative job opportunity.
Pay: $ 19.00/HR
Shift: Monday - Friday 9am - 5pm
Length: 5+ months (possible temp - perm)
The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.
Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
Job Duties:

• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
  
• Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service and empathy.
  
• Assists Associates and Managers navigate the leave of absence process.
  
• Document summary details of calls and processing in case management system (Service Now).
  

• Escalates/partners on complex issues as required.
  
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
  
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
  
• Cross-trains to support business needs.
  
• Performs accurate and timely administration of unpaid medical leaves and non-FMLA personal leaves, using dashboard reports to capture workload.
  
• Performs special projects as assigned.
  
• Primary contact for HR Regional Office and Distribution Center HR administrators.
  

Qualifications:

• High School Diploma or equivalent experience (Bachelors preferred)
  

• 1-2 years of related experience preferred
  
• Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
  

• Ability to multi-task and work in a fast-paced environment
  
• Exceptional customer service and follow-through skills
  
• Expresses empathy during difficult situations
  
• Ability to maintain confidentiality and apply privacy requirements.
  
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
  
• Knowledge of HR policies, procedures, and systems
  
• Experience with handling difficult callers/situations
  
• Experience working on a team, and remaining flexible
  
• Knowledge retention and recall
  
• Self-sufficient utilization of resources
  
• Ability to work under pressure
  

Why work for Adecco?

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan.
  
• Weekly pay
  
• Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
  
• Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
  

Apply Today to be considered for this Customer Service/Call Center Rep job and any other positions with Adecco.


Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.