Housing & Outreach Manager

ABOUT US

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and the transgender, LGBQ, and the Native Hawaiian communities. HHHRC bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment. We foster health, wellness, and systemic change in Hawai’i and the Pacific through outreach, care services, advocacy, training, prevention, education, and capacity building.

SUMMARY OF POSITION

The Housing & Outreach Manager is responsible for ensuring that all clients enrolled in the State Homeless Outreach Program (SHOP) and the Youth Houselessness Development Program (YHDP) receive intensive case management or triage services and have effective access to the level and quality of harm reduction services needed to achieve their housing goals. The Housing & Outreach Manager will provide guidance, leadership, and management of all aspects of the program and provide daily supervision and oversight to the program outreach staff. This position will be part of the HHHRC Management Team and will coordinate with other HHHRC managers to fully integrate housing services into the agency.

This is a permanent, full-time, exempt, salaried position with HHHRC located in Honolulu, Hawaiʻi. Expected hours of work are generally between 8:00am and 4:30pm, Monday through Friday, with some evening and weekend attendance for required events. Salary is commensurate with experience.

REPORTING RELATIONSHIP:

Reports to: Deputy Director – Clinical Services

Supervises: SHOP Staff & YHDP Staff

ESSENTIAL DUTIES & RESPONSIBILITIES:

SHOP/YHDP Program Oversight:

• Ensure that all SHOP and YHDP (Houseless) clients are regularly assessed to determine their needs.
• Refer clients to the most appropriate resources and follow up on all referrals to ensure service stays on track.
• Lead the tracking and reporting of SHOP and YHDP outputs and outcomes, working with HHHRC’s internal committees and relevant continuum of care committees to ensure coordination of housing across all HHHRC programs.
• Develop and implement Community Integration Services (CIS) a state Medicaid benefit that provides supportive housing services to eligible QUEST Integration (QI) members for any eligible HHHRC client.
• Coordinate CIS services with department directors.
• Provide outreach coverage when necessary.
• Document, track and report progress against all funder requirements.
• Maintain strong, open relationships with agency-related community organizations and publicly represent HHHRC’s SHOP and YHDP with Partners in Care and other relevant organizations and coalitions.
• Coordinate staff meetings and provide regular, ongoing training to staff.
• Ensure all HMIS Clarity data is entered withing 72 hours of service delivery.
• Ensure all HHHRC EMR data is entered within 72 hours of service delivery.
• Meet all departmental productivity and quality goals are met.
• Coordinate evaluation efforts and process analyses to maintain a constant focus on improving quality and number of clients reached under the SHOP and YHDP programs.
• Identify gaps and barriers in available community resources and advocate for systemic changes.
• Participate in activities to educate the community about the role and services of HHHRC.

Supervision of Staff:

• Supervise, coordinate, and evaluate the work of the SHOP and YHDP staff.
• Conduct and document bi-monthly supervision with staff.
• Conduct annual staff performance reviews with staff within their anniversary month.
• Create and implement staff development plans for each staff member.
• Conduct staff meetings and provide training for staff on an ongoing basis.
• Ensure staff comply with all HHHRC policies and procedures.

GENERAL RESPONSIBILITIES:

• Contribute to a safe, creative, enthusiastic, and cooperative working environment for all.
• Serve on agency committees.
• Maintain appropriate professional and ethical standards while serving as a representative of HHHRC.
• Abide by all policies and procedures of the HHHRC Health & Safety Program, Quality Management Program, and Employee Handbook.
• Comply with HHHRC confidentiality policy, HIPAA requirements, cultural competencies, and rights to persons served, as well as CARF standards.
• Demonstrate steadfast understanding of, and commitment to, the Mission, Vision, and Values of HHHRC.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Office environment: indoors, air-conditioned.
• Outreach environments: outdoors, including sidewalk and off-road homeless encampments.
• Long hours sitting using office equipment and computers, which can cause muscle strain.
• Regular use of computers keyboards, telephone, and operating office equipment.
• Navigating uneven off-road paths, sometimes at an incline.
• Essential physical activities: standing, sitting, walking, finger dexterity, seeing, hearing, speaking, reaching above, at, and below shoulder, and frequent gripping of an object.
• Occasional physical activities: stooping, bending, squatting, twisting body, and lifting.
• Occasional lifting and carrying of supplies and equipment (up to 25 pounds).

REQUIRED QUALIFICATIONS:

Knowledge/Skills/Abilities:

• Strong computer skills required, including Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).
• Excellent interpersonal, written, and verbal communication skills.
• Ability and willingness to perform to high standards.
• Non-judgmental attitude and the ability to respect the knowledge, actions, and feelings of others.
• Demonstrated ability to work productively, both independently and as part of a team.
• Commitment to meeting or exceeding the goals of the organization.
• Capability to work well and thrive professionally in an atmosphere of significant diversity, working with marginalized populations.
• Willingness and ability to juggle multiple priorities.

Education/Experience:

• Bachelor’s degree in Social Work (or comparable degree), or equivalent work experience.
• At least two (2) years of professional and/or personal experience with homelessness.
• Professional experience supervising employees and the ability to implement harm reduction-based supervision.
• Experience working with Hawaiʻi‘s ethnic communities.

REQUIRED WORK CARDS/CERTIFICATIONS:

• Valid Hawaii Driver’s License and copy of Driver Abstract.
• COVID-19 Vaccine Card (recommended)
• TB Clearance
• Hep B Clearance and/or Vaccination
• Must pass Center for Medicare/Medicaid Services eligibility screening.

Hawaiʻi Health & Harm Reduction Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.