Housing and Donations Coordinator

The Housing and Donations Coordinator is in charge of building and maintaining relationships with landlords and property managers to ensure an adequate supply of appropriate housing for newly arriving refugees. The Housing and Donations Coordinator will also coordinate the receipt and delivery of in-kind donations and maintains storage warehouse(s). This position will record, order and maintain housing supply inventory levels to meet program needs. This includes, the moving furniture and household items, and maintains organization of storage warehouse.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop relationships with landlords and property managers who are interested in having refugees as tenants. This will include conducting outreach to find new properties as well as nurturing relationships with existing properties.
• Act as the primary point of contact for landlords and property managers as issues arise with refugee tenants for initial Housing and potential follow up. . This may include mediation between landlord and refugee, as well as educating refugees about proper maintenance and upkeep of housing, timely payment of rent, and communication with landlord or property manager.
• Assist clients to access long-term affordable housing resources and programs, such as Section 8 and subsidized housing.
• Coordinate with property managers and team to schedule apartment setups for new refugee arrivals, including logistics, such as obtaining keys and signing leases.
• Request checks for deposits and rent for new apartments, and communicate with property managers regarding payments.
• Schedule, supervise, and participate in move-in efforts and first-days needs for clients, including moving furniture, setting up living space, and coordinating staff and/or volunteers to assist in move-in.
• Responds to donation calls to identify useful donated items, schedules donations pick-ups, and receives and organizes donations.
• Operates agency vehicle to pick up donations, take them to storage, and deliver them to refugee housing. This includes moving furniture and household items out of donor's homes and/or businesses, loading into agency moving truck, and then unloading into storage warehouse in an organized fashion.
• Conducts inventory of supplies to determine needs based on number of arrivals and reports this data on a scheduled basis.
• Organizes and maintains cleanliness of storage unit and all items contained in it.
• Provides supervision for volunteers for pick-ups, apartment setups, item deliveries, and sorting donations.
• Schedules regular maintenance of fleet vehicle(s).
• Performs other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational ability.
• Excellent written communication skills and ability to make oral and visual presentations, including analysis and interpretation of governmental regulations, compilation of reports, and development of procedure manuals.
• Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
• Ability to perform general mathematical functions and to explain to clients for whom English is not the primary language.
• Functional fluency in one or more foreign languages preferred.
• Knowledge of local area housing, rental market, and affordable housing programming.
• Experience in sales/marketing or community outreach preferred.
• Detail oriented, with extensive documentation skills; organized and able to work in a multi-tasked environment.
• Skills in problem solving, negotiations, decision making and mediating conflict.
• Ability to use handcart to move furniture and household items
• Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
• Computer skills in Word, Excel, and the use of email and other applications.
• Possesses a valid driver's license; has a reliable and consistently available vehicle.
• Must carry automobile liability insurance at the level of $100,000/300,000/100,000.
• Demonstrates commitment to the mission, values, and vision of Lutheran Family Services Rocky Mountains.

EDUCATION AND/OR EXPERIENCE
Two years of college education or one to two years related experience and/or training preferred; or equivalent combination of education and experience required.
SUPERVISORY RESPONSIBILITIES
Volunteers.