Housekeeping Supervisor

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team!

Position Overview:

The Housekeeping Supervisor is responsible for the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

Compensation: Starting pay of $17.00 per hour

Competitive Benefits Package:  Full-Time Team Members receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

Essential Job Functions:

• Maintains UP TO PAR cleanliness standards for both rooms and public areas and inspects them to ensure
• that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for
• both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures UP TO PAR hotel standard and services contribute to the delivery of consistent guest service.
• Maintains a positive, cooperative work environment.
• Emphasizes training and development as a way of doing business to empower employees to provide
• excellent guest service.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an
• interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are
• trained to meet service standards.
• Develops added value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Ensures employees know policies, pay procedures, bonus plans, and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize workers’ compensation claims.
• Monitors and maintains acceptable turnover levels.
• Understands “Right to Know” laws, which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel’s control system.
• Understands UP TO PAR Safety Guidelines and actively participates in UP Safety programs.

Qualification Standards:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
  • No formal education needed.  Prior housekeeping experience desirable.
• Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals.  Ability to write correspondence.  Ability to speak effectively with guests and supervisors.
• Mathematical Skills
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry.  Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations.
• Skills and Ability
  • Must have the ability to clean the set quota of rooms during an eight hour working day.  Self-starting personality with an even disposition. Must have a high level of attention to detail and strong time management skills.  Ability to meet standards of appearance.  Can communicate well with guest. 
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Physical Demands
  • The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Physical Job Requirements:

• Lifting, Pushing, Pulling, Carrying – Required for constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement line, carrying dirty linen to laundry shoot, operating vacuum
• Bending, Kneeling – Required for constant bending and kneeling to clean bathrooms, vanity and making beds, dusting
• Mobility – Required for movement to reach closet shelves, windows, ledges, pipes, under bed, behind furniture, etc.
• Continuous Standing – Required for walking to accomplish all that is required for position
• Climbing – Limited required for stairs
• Driving – Limited required
• Work Environment – 100% inside
• Hearing – Minimal for communication when guests approach with requests and questions
• Vision – Critical for assessing required reaction to meet standards
• Speech – Minimal for utilizing alternate communication
• Literacy – Critical for the ability to understand each chemical use and interaction.  For understanding daily assignment sheets. 
• Chemicals, Agents – Required for standard Eco-Lab cleaning chemicals
• Protective Clothing – Limited required

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• By working as a team player, the hotel will excel in overall growth, hospitality, and profitability. 

Additional Information:

Please note this job description is not a comprehensive listing of activities, duties or responsibilities required for this job. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the associate is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company:

Up to Par Management LLC and Taylor Hospitality, LLC select only the most passionate and skilled hospitality professionals. Up to Par Management LLC and Taylor Hospitality, LLC are a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.  Up to Par Management, and it's subsidiary, Taylor Hospitality, is a leading club and hospitality management company specializing in golf, country club, hotel, and restaurant operations, full-service management, and consulting. We are a growth-oriented company pride ourselves in providing opportunities for our associates as well as our partner properties.