Housekeeping Supervisor

TEAM MEMBER REQUIREMENTS:

• Willingness to accept the most effective role.
• Function as a representative of the Korman culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the Korman standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

RESPONSIBILITIES:

• Follows OSHA regulations and all policies and procedures as set forth by AKA guidelines.
• Applies excellent guest relation skills when interacting with guests and consistently maintains a positive and respectful attitude to ensure the best guest experience.
• Encourages a positive attitude among team members and Managers and treats them with courtesy and respect.
• Open housekeeping: check rooms inventory, assign rooms to room attendants, assign daily projects to housemen.
• Inspect hallways, walls, elevators, stairs and service area as well as public areas. Ensure cleanliness standards throughout the property meet AKA standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests. Maintain positive guest relations at all times. Resolve guest complaints ensuring guest satisfaction.
• Inspect rooms, complete report to hotel front desk and / or load into automated property management systems. Verify status reports; report clean suites and check DND rooms.
• Monitor payroll reports and work schedules, work alongside Housekeeping Manager
• Monitor lost and found program. Ensure stock rooms are maintained with proper supplies. Perform monthly linen inventory and order monthly supplies.
• Conduct training of staff as assigned, provide follow-up and feedback to team members on job performance.
• Coordinate room maintenance program with Property Operations, approve OOO rooms and perform rooms inspection before returning to inventory.
• Monitor linen quality provided by third party Laundry Company.

PRE-OPENING DUTIES:

• Receiving and taking inventory of deliveries
• Cleaning/touching up model rooms/lighting/ac temp setting daily
• Assisting team members as needed to man the lobby area
• Stocking housekeeping closets
• Cleaning rooms
• Preparing rooms for opening
• Cleaning/touching up public areas daily to include lobby, elevators, pool area, A-Lounge, restrooms
• Assisting with any pre-opening/opening events we host
• Tracking team members on property as needed
• Interviewing potential candidates
• Other duties as assigned

DESIRED SKILLS:

• Demonstrated energetic, self-motivated with a “can do” positive attitude.
• Proficiency in English (written and oral) preferred.
• Preferred background in Housekeeping.

REQUIRED QUALIFICATIONS:

• High school degree or equivalent.
• Flexibility with work schedule including nights, weekends and holidays.
• Meticulous attention to detail.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 20 lbs.
• Able to push/pull up to 50 pounds as needed.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.
• Able to work with chemicals.

Job Type: Part-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Experience:

• Hotel: 1 year (Required)
• Computer literacy: 2 years (Required)
• Cleaning: 1 year (Required)

Language:

• English (Required)

Work Location: In person