Housekeeping Supervisor (Full-Time) - Hilton Orlando Buena Vista Palace

Join the Housekeeping team as a Supervisor at the beautiful Hilton Orlando Buena Vista Palace! This 1000+ room property is connected by pedestrian skybridge to Disney Springs® and offers luxury suites and amenities for magical vacations! As a housekeeping inspector, you would be responsible for inspecting rooms and suites, as well as hotel public areas to ensure all are cleaned and comply with Hilton/hotel standards. Ideal candidates for this position will have previous hotel housekeeping experience at a property of comparable size and speak French or Haitian Creole.
Shift Pattern: Full availability: 10AM - 6:30PM/ 12PM - 8:30PM
Pay Rate: $22 per hour
What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment
What will I be doing?
As a housekeeping Supervisor, you would be responsible for inspecting rooms and suites, as well as hotel public areas to ensure all are cleaned and comply with Hilton/hotel standards. Specific responsibilities of the position include:

• Complete visual inspections of room/suites and ensure guest floors are kept clean and tidy in both front and back of house areas.
• Complete reports, verify status reports; change room status to ready and load into automated property management system
• Manage guest floors by continuously checking rooms inventory; assign rooms to attendants and ensure productivity in real time (including replacing DND rooms by 2pm)
• Ensure stock rooms and carts are maintained with proper supplies and check out with House Attendant daily verifying checklist duties completed.
• Assist in managing base; incoming guest request and assigning to house person or inspector.
• Complete work orders as needed when inspecting rooms with Engineering in HOTSOS.

Other responsibilities of the position may include:

• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
• Assist in housekeeping office with managing guest calls and routing to house attendants.
• other duties and special projects as assigned by the supervisor, such as managing work tickets in HOTSOS, office clean up and assisting in the cleaning/inspecting of other public areas.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!