Housekeeping Supervisor

Directs housekeeping program of hotel to ensure clean, orderly, and attractive conditions of hotel by performing the following duties personally or through subordinate supervisors.

ESSENTIAL FUNCTIONS:

• Supervises work activities of housekeeping staff.
• Provides training, including safety training and standard operating procedures, to all housekeeping personnel as directed by management.
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
• Distributes keys and work assignments to staff.
• Conducts Room Inspections ensuring quality assurance standards are met.
• Addresses guest complaints regarding housekeeping service or equipment.
• Assists General Manager in the selection of housekeeping personnel.
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
• Monitors linen and guest supply inventory.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
• Completes follow-up on vacant or occupied rooms.
• Assumes functions of Housekeeper as necessary and assigns rooms as outlined by occupancy.
• Takes control of lost and found items as appropriate.
• Controls labor cost of department to keep within property’s set budget.
• Maintains correct and accurate timecards for department, including allocating employees properly.
• Conducts subordinate evaluations in a timely manner in conjunction with General Manager.
• Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) are met consistently.
• All other duties as assigned by superiors.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift/and or move up to 50 pounds.