Housekeeping Supervisor

Housekeeping Supervisor

Reports To: Executive Housekeeper

Last Updated: 3/14/2024

Status & Salary: Non-Exempt, Full-time or Part-time

SUMMARY OF ROLE:

The Housekeeping Supervisor (Room Inspector) will assist the Executive Housekeeper in supervising all aspects of housekeeping, laundry and breakfast – ensuring high standards are met and maintained.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

Understand and maintain housekeeping policies, procedures and cleanliness standards

Thoroughly inspect or clean all assigned rooms and public areas within prescribed guidelines for cleanliness and inventory

Report results of daily inspections to Executive Housekeeper or General Manager within prescribed guidelines

Notify management when guest room services are complete so rooms may be sold or occupied by new guests

Communicate status of rooms to Executive Housekeeper on a continual basis including the completion of daily assignment sheet

Report faulty appliances, damaged furniture, missing guest room amenity items, and/or any potential health, safety or hazard concerns to management immediately

Ensure guests’ privacy, choice and dignity at all times while servicing rooms

Sign appropriate keys in and out at the beginning and end of shift

Maintain, store and use appropriate cleaning supplies in accordance with Company procedures

Maintain and inventory guest room supplies and amenities in order to minimize waste within all areas of housekeeping, such as towels, soap, shampoo/conditioner, clean bedding, etc.

Greet and acknowledge guests in a professional and courteous manner at all times

Respond to guest complaints and/or special requests and take action to ensure guest complaints are addressed and/or resolved

Report, turn in, and/or document all lost and found items, including items left behind in guest rooms, according to established Company procedures

Open and close department when needed according to prescribed guidelines

Communicate any maintenance issues according to appropriate procedure

Assist Executive Housekeeper in training room attendants when required

Additional duties and responsibilities as assigned by management

Job Types: Full-time, Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Lancaster, PA 17603: Relocate before starting work (Required)

Work Location: In person