Housekeeping Runner

YOUR MISSION (The Job Description)

As a Housekeeping Runner, you will be responsible for assisting housekeeping staff with inventorying and stocking all housekeeping items as well as responding to housekeeping requests. Responsible for the timely response to quest requests and delivery of housekeeping items.

THE NITTY-GRITTY (The Essential Job Duties)

• Greet guests immediately with friendly/sincere acknowledgment. Providing excellent customer service to guests, including information about resort services, activities, and local attractions
• Assuring that all items delivered to the guest rooms are clean and in working order. Check storerooms for availability of cribs, highchairs, pack & play and bed rails and ensure they are in safe condition
• Reports maintenance deficiencies to maintain room in compliance with resort standards. Replenishes supplies as needed
• Assists co-workers as requested and work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs
• Read and recognize room numbers, communicate effectively with guests and team members verbally or in written form in English; learn, follow, and enforce standards for cleanliness as they apply to all aspects of room
• Deliver items in a timely fashion
• Maintenance, organization, and cleanliness of storage areas
• All laundered items brought down for cleaning (duvets, blankets, shower curtains, robes etc.)
• Maintain accurate inventory and par levels and notify management of items needing to be order
• Pick up supplies and receivers from loading dock/warehouse
• Conduct weekly and monthly inventories

WHAT IT TAKES (The Qualities We Look For)

• Effective verbal and written communication skills. Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc. Ability to communicate well with guests in English
• Strong attention to details; enjoyment of cleaning having a strong sense of responsibility, reliability, and honesty. Teamwork and collaboration
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. Can tolerate environmental factors such as humidity, cold/heat, dust, and sound. Ability to push and/or pull equipment weighing up to 50 lbs. with or without reasonable accommodation

MUST HAVE'S

• At least 6 months of Housekeeping or similar experience
• High school diploma or an equivalent
• Working knowledge of Housekeeping Department including safety and OSHA regulatory guidelines
• Strong written and verbal communication skills with the ability to effectively communicate in English
• Excellent customer service skills
• Polished appearance and demeanor
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
• At least 18 years of age
• Read English to comprehend documentation regarding chemicals and safety precautions
• Use the equipment associated with the position, including but not limited to power tools, hand tools, buffing machine, extractor, wet vac, vacuum cleaner, telephones and pager
• Effectively and efficiently move around work area
• Learn the specific functions of preventative maintenance procedures
• Must possess a basic knowledge of all phases of repairs and can work with tools
• Must be physically fit and able to lift heavy loads the skills necessary of position can typically acquire through a minimum of two years mechanical repair experience in the hotel industry, engineering/maintenance or related field

WOULD BE NICE TO HAVE'S

• Previous linen experience
• Previous experience in a large, luxury resort setting
• 2-years' experience in mechanical repair within the hotel industry

THE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

• Work is performed in the housekeeping office and throughout the resort
• Must be tolerant to varying conditions of sound level, temperature, illumination, and air quality
• The sound level in the work environment is usually moderate
• Constant contact with executives, department management, applicants, employees, and guests
• Prolonged sitting or standing and mobility
• Bending and reaching
• Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Strong eye/hand coordination
• Use of standard office equipment
• Basic math
• Ability to distinguish letters, numbers, and symbols
• Ability to comply with Policies and Procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*