Housekeeping Room Attendant

The Westin Jackson

About Us:

The Westin Jackson is downtown’s only 4-Diamond hotel and has been recognized as the Best Hotel in Mississippi. Perfectly situated where the business in Jackson gets done, the hotel is within walking distance of the Convention Center, numerous government facilities, including the Federal Courthouse and the Governor’s Mansion. Three Historical Museums, all within blocks, make this location perfect for both leisure and business guests. However, guests may choose just to stay in the hotel and enjoy the award-winning restaurant, “Estelle” and relax and revive in Mississippi’s top spa, “Soul Spa”.

Benefits for the Housekeeping Room Attendant:

• Medical/Dental/Vision Insurance (Full-Time Associates).
• Company paid Life Insurance (Full-Time Associates).
• Company paid LTD and STD (Managers).
• Paid time off (Full-Time Associates).
• 401(k) with employer match after 90 days.
• 50% discount on food and non-alcoholic beverages.
• 50% discount on services at Soul Spa for Associates.
• Marriott Explore program, which offers discounted rooms and food & beverage at all Marriott hotels for the Associate, family, and friends.
• Working Advantage access, which provides various retail, entertainment, and membership discounts.

WISCHERMANN PARTNERS CULTURE

Wischermann Partners is an award-winning international hospitality firm that designs, brands, and operates refined hospitality destinations. We focus on creating memorable guest experiences by pairing exceptional product design and functionality with a service culture of excellence.

Our values focus on excellence, impact, passion, and culture. These values are rooted in our day-to-day operations and guide our associates as they provide world-class service to our discerning guests.

POSITION OVERVIEW

The Housekeeping Room Attendant is responsible for the cleanliness of guest rooms in accordance with hotel standards. They ensure that sufficient rooms are clean and ready for sale and clean occupied guest rooms. This role is directly linked to cleanliness in the hotel and allows the housekeeping attendant to create a clean, welcoming environment while looking after guests during their stay.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain positive guest and client relations at all times.
• Collaborate with all departments and communicate through GXP.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Clean and replenish guest bedroom and bathroom areas according to hotel standards.
• Complete accurately, and in a timely manner, any assigned work.
• Maintain cleanliness levels in public areas of the hotel including guest hallways and housekeeping closets.
• Report any defects to the corresponding areas responsible.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
• All other duties as requested.

QUALIFICATIONS

• Previous housekeeping experience or equivalent training required.
• Good reading, writing, and oral proficiency in the English language.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.