Housekeeping Mgr.

The Housekeeping Manager is responsible for leading and managing the day-to-day operations of the fast-paced, high-volume Hotel Housekeeping department to ensure that room quality and cleanliness standards are met through efficient and effective service delivery. This role partners with key Hospitality, Operations and Marketing leaders to ensure operational excellence and efficiency and to deliver an exceptional guest experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Maintains service and operational standards while remaining within agreed budgets on guest and cleaning supplies, salaries and any miscellaneous costs which apply to the department.
• Liaison with all relevant department heads and managers to ensure the smooth and efficient running of hotel and public areas.
• Monitors closely the condition and maintenance of all work areas and prepare appropriate work request forms.
• Ensures all assigned team members attend job safety training programs, (i.e., OSHA Standards, HazCom, and Bloodborne Pathogens in co-operations with Guest Safety/Risk Management.)
• Responsible for assisting in the ordering/purchasing of all related cleaning chemicals and materials required for hotel and public areas operations.
• Responsible for assisting in the control of issuing, receiving, and replacing departmental keys.
• Responsible for overseeing the team members, stock levels, inventory, and control of par levels in hotel and public areas.
• Maintains personal contact with guests in dealing with complaints, etc.
• Knowledge of special events and impact on workflow for all areas always, for future and present dates.
• Controlling payroll costs ensuring sufficient coverage at any given time.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always exceptional.
• Ensure service is always of the highest degree.
• Ensure that operating equipment is always in perfect working condition.
• Create an atmosphere of high morale and a happy working relationship among team members.
• Assist in administering to assigned team members the company Policies and Procedures pertaining to regulations and standards.
• Ensure the productivity and efficiency of supervisors and team members by constantly overseeing work done.
• Ensure that workspace, office and public area and tower storage rooms are always clean and tidy.
• Assist in Preparing weekly work schedules and weekly attendance sheet.
• Prepares departmental reports as required.
• Maintains harmony among team members and resolves grievances.
• Performs other duties as assigned.

STANDARDS OF PERFORMANCE

• Ability to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to maintain important levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused.
• Available to work when needed, including weekends, holidays, and nights.
• Self-motivated with attention to detail

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

• In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

• High School Diploma or GED required.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Must be personable and professional, capable of using caution and discretion in communication.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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