Housekeeping Manager

ROLE SUMMARY
Join our team as the Housekeeping Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for the front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans.

KEY RESPONSIBILITIES

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
• Drives, reviews and ensures proper completion of and alignment to the work order process
• Assists Director in reviewing and action planning related to guest comments, as well as follow up and resolution
• Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
• Leads and mentors direct staff and Housekeeping employees, including:
• Housekeeping Supervisors and all Team Members to ensure proper staffing/budgeting levels are maintained
• Trains new Team Members and ensures continued training and development of current staff
• Manages and drives training and development of supervisors
• Communicates regularly with Housekeeping staff, setting expectations and alignment to our ENRICH values, and provides regular feedback through inspections and daily rally meetings
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Continuously raises the bar for Housekeeping guest service focus
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
• Conducts and monitors Hazard Communications Programs twice yearly
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

REQUIRED QUALIFICATIONS

• High School diploma or equivalent experience
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated knowledge and experience in labor management scheduling
• Demonstrated ability to lead diverse teams
• Demonstrated analytical, planning, and change implementation abilities
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

PREFERRED QUALIFICATIONS

• Experience in Housekeeping, preferably at a luxury resort or hotel
• Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
• Inspires and motivates team members to work together and achieve success beyond expectations
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person