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Form of workJob Description
COMPENSATION
- Pay: $23.00/hour to $25.00/hour*
- Medical, Dental, Vision Plans
- Paid Time Off - Including Vacation, Sick and Mental Health Time Off
- Employee Assistance Program - 8 free sessions annually
- 401(k) w/ company discretionary match
- Referral Bonuses
- Uniform
SUMMARY
Under the general direction of the Hospitality Director, the Housekeeping Lead assists with daily housekeeping as needed, ensures all rooms are guest ready prior to check-in, completes daily/weekly/monthly/quarterly tasks in assigned guest rooms, and works with the maintenance technician to maintain property furnishings, room, and common area interiors to company standards.
ESSENTIAL JOB FUNCTIONS
- Consistently offer professional, friendly and engaging service
- Supervise Housekeeping team to ensure SOPs and cleanliness standards are met and upheld
- Train new team members and engage current team in a friendly and supportive manner
- Assist in daily housekeeping tasks for inn and restaurant as needed
- Ensure room readiness for guest arrival - including cleanliness, greeting cards, breakfast menus, code changes, welcome envelopes, culinary confections, and all finishing touches
- Perform deep cleaning tasks regularly as scheduled including, but not limited to; high surface, ceiling and wall dusting, window washing and window sill cleaning, maintenance of bathroom and kitchenette drains, vacuuming under beds, dressers, and in closet, deep cleaning of refrigerator and freezers, removing lint from lampshades, grout cleaning, metal polishing and removing of cobwebs and debris in rooms, bathrooms, and common areas
- Update and record all cleaned rooms to Slack
- Report necessary maintenance items to Housekeeping Maintenance and/or Hospitality Director
- Follow all safety, sanitation, and disinfection policies for COVID-19
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anyone outside the company
- Alert culinary/pastry/floral/beverage teams to inn needs
- Aid with laundry for inn and restaurant
- Maintain and update monthly inventory of all housekeeping and amenity supplies
- Print breakfast menus, room service menus, as needed
- Varying schedule to include holidays and extended hours as needed
- All other duties as assigned by supervisor or department manager
SKILLS / APTITUDES
- Professional communication skills are required
- English / Spanish bilingual
- Email, Google Suite competency preferred
- Ability to take and give direction
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have problem solving abilities, be self-motivated and organized
- Commitment to genuine hospitality
QUALIFICATIONS
- Previous housekeeping experience an asset
- Excellent organizational skills
- Professional communication skills including proficiency in oral and written English
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
PHYSICAL REQUIREMENTS
Physical aspects of the position include but are not limited to the following:
- Excellent communication skills
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 40 lbs
- Required to stand, walk, push, pull, stoop, bend, kneel, crouch, crawl, reach with hands and arms, handle or feel objects, and use tools.
- Frequent ascending or descending ladders, stairs and ramps
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- Use of stairs, ladders, and step stools
KEY COMPETENCIES
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
- To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
- To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
- To be flexible, responding quickly and positively to changing environments
- To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
- Be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team
Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.
* The above represents the expected pay range for this position, that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future.
Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.
Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and offering opportunities for growth and career development.
