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Form of workHousekeeping Lead
Summary of Position: The Housekeeping Lead will assist with the management of the housekeeping and public areas department, ensuring outstanding service for resort guests. The ideal candidate will have excellent customer service and people skills, be able to supervise employees, and have strong communication and interpersonal skills.
Responsibilities:- Work with the housekeeping team to ensure high standards of cleanliness, hygiene, and tidiness in rooms
- Determine routing schedule and delegate work flow and instructions to cleaning staff on a daily basis (ex: stocking closets, refill their closets with items for the next work day)
- Supervising the daily cleaning of assigned tasks, while working alongside staff to ensure the high standards of cleanliness as set forth
- Follow/lead the schedule of tasks to be completed on a daily basis due to needs
- Continuously seek and make improvements to the overall housekeeping functions
- Ensure all staff performing housekeeping functions are properly trained in technique, quality, efficiency, and safety
- Maintain supply levels, orderly supply closets, housekeeping vehicle, & housekeeping home base along with the other housekeeping staff
- Fill out work orders when needed
- Deep cleaning of rooms during slow times and as needed
- Attend staff training sessions and meetings as needed
- Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as assigned
- Excellent customer service and people skills
- Ability to assist in the supervision of employees
- Must be able to work a variety of day, night, weekend, holiday shifts
- Strong communication and interpersonal skills with the ability to interact with many types of personalities
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests in stressful, high-pressure situations
- Must be able to lift up to 50 lbs. and carry up to 25 lbs.
- Education: High School Diploma or equivalent required
- Experience: Minimum of 2 (two) years in the hospitality industry required, minimum of 2 (two) years management experience required, resort/national park experience preferred
Perks:
- Employee housing available.
- Generous merchandise discounts for employees
- Opportunity to work in a breathtakingly beautiful location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
