Housekeeping Houseperson

JOB SUMMARY

The Houseperson is responsible for providing exceptional service to guests by carefully, discreetly, and seamlessly ensuring that guest and Homestead expectations are met in regards to in-room supplies, orderliness, deliveries, special service requests, and care of the personal property.

CORE RESPONSIBILITIES

• Load and unload linens and supplies in and out of the cart, following housekeeping standard operating procedures.
• Transport linens and supplies from housekeeping storage to guest rooms, upon request.
• Support room attendants with additional supply need and remain available to incoming radio requests.
• Organize and stock all incoming linens in designated areas and shelves.
• Be familiar with all hotel services/ features and local attractions in Wasatch County in order to respond to guest inquiries accurately.
• Assist Banquet servers with special guest requests.
• Set an example for other service staff regarding service standards, side work, productivity, and professionalism in the workplace.
• Comply with all departmental policies and service procedures.
• Complete all opening/closing side duties as assigned.
• Maintain and complete all tasks assigned by management.
• Assist in switching beds in and out of guest rooms, including king beds, twin beds, rollaway and cribs.
• Ability to provide exceptional customer service by anticipating and understanding guest service needs while remaining calm and courteous.
• Ability to drive a golf cart and pass the property golf cart safety test.
• Ability to input and access data into a computer.
• Ability to think clearly and quickly, maintain concentration, and make a concise decision in pressure situations.
• Ability to exert physical effort in setting up rooms.
• Communicate courteously and professionally with guests to assess needs; operate discreetly to fulfill all supply requests.
• Perform other duties as directed, developed, or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to be professional, provide polished service and etiquette, and adhere to protocol.
• Ability to meet standards of appearance.
• Genuine infinity for interacting meaningfully and positively with guests.
• Ability to work closely with and communicate courteously and professionally with room attendants, banquet staff, supervisors, and team members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy.
• Must be able to work independently with minimum supervision.

EXPERIENCE

• No experience required

EDUCATION/ FORMAL TRAINING

• No formal education required

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending/ kneeling, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting the property.
• A constant need to perform the following physical activities: grasping, turning, and finger dexterity.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Ability to stand and walk for up to 8 hours.
• Lifting/carrying up to 25 lbs. frequently.
• Pushing vacuum entire length of hotel room, carrying supplies from department to assigned floor, carrying dirty linen to laundry department, removing room service trays and carrying dirty dishes to service area.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.

BENEFITS

FULL TIME BENEFITS:

• Medical, dental, and vision insurance
• Health Savings Account
• Basic Life and AD&D insurance
• Accident & Critical Illness insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching

FULL TIME OR PART TIME BENEFITS

• Complimentary employee lunch!
• Free golf!
• Friends & Family Discount at Homestead
• Eligible to participate in the Employee Referral Bonus Program

Homestead is an Equal Opportunity Employer

Dating back to 1886, the Homestead Resort & Golf Club is a historical and unique hotel with years of history in the making. The resort includes a golf course, 127 guest rooms and suites, and a crater that is 65 feet deep and naturally filled with mineral water that continuously flows at 96 degrees year round. This crater has become a very well known attraction around the world and is a top spot for taking a mineral water soak, doing paddle board yoga or scuba dive certification.
The entire resort is undergoing a rebranding and renovation of all guest rooms, food outlets, golf course, landscape, pools, spa and much more, and the excitement is palpable.
Working with our team allows for great experience today in an everchanging environment with the rebranding and renovation, and will be followed by a consistently beautiful resort with all new amenities that will be one of the top resorts for a guest to visit.
We are building an incredible team to be a part of this project, and offer positions in all areas from the golf course, banquets, room operations and food & beverage to accounting, human resources, sales and events management.. We can't wait to meet you!