Housekeeping Houseperson

Position: Houseperson

Department: Housekeeping

Management Position: No

Bonus Plan: No

Travel Required: No

Number of Employees Supervised: Zero (0)

Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Jamsan Hotel Management is an Equal Opportunity Employer

POSITION SUMMARY

The Housekeeping Houseperson cleans hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

 Cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

 Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

 Reports any deviations from policies, procedures, brand standards and regulations to management

 Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms.

 Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner.

 Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.

 Complete daily checklists which include daily cleaning of guest public areas such as hallways, elevator tracks, stairwells etc.

 Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards.
Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating/air conditioning, and lights.

 Appropriate and proper use of cleaning equipment and supplies.

 Respond to and resolve housekeeping requests.

 Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.

 Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.

 Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.

 On time and at work when scheduled and in proper uniform.

 Attend department meetings as scheduled.

 Consistent professional and positive attitude and actions when communicating with guests and associates.

 Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.

 Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

 Check with manager / supervisor before leaving work area for any reason

 Any other tasks / duties as requested by management.

REQUIREMENTS:

POSITION ID: HOU-01

Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,

starting and ending times, and hours worked in a week.

QUALIFICATIONS: The Company may consider equivalent combination of acceptable education and experience

providing the knowledge, skills and abilities cited below.

To be successful in this role, you need basic English communication skills, the ability to speak, listen, write and identify distress signs

Education and Experience:

No formal education is requires. Previous hospitality or cleaning industry related experience preferred

SKILLS AND ABILITIES:

Ability to understand and provide friendly guest service. Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a lamp, coffee maker, phone, TV and other public space equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.

WORKING CONDITIONS & PHYSICAL EFFORT:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside

Work is normally performed in an interior hotel environment. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. While performing job duties, the associate speaks, listens, completes documents and processes requests. The associate operates office equipment such as a telephone and cleaning equipment such as a vacuum cleaner. Physical requirements include ability to frequently move around the hotel property; remaining in a stationary position for extended periods of time; bending, reaching, pulling, pushing, up to 125 lbs, kneeling, and lifting up to 75 pounds. The job requires close vision with or without corrective lenses.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive.

Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person