Housekeeping Coordinator - Caribe Royale Orlando

Title:Housekeeping Coordinator

Department: Housekeeping

Reports To: Housekeeping Admin. Asst/Assistant Directors/Director of Housekeeping

SCOPE

Responsible for the smooth and timely opening of the department. Prepares and prints Suite Attendant's and Managers daily assignment reports. Receives and dispatches guest and employee requests to Engineering, Houseman, Runners, etc. Monitors the system to ensure that the front desk has Vacant Inspected suites and Villas on time.

PRIMARY RESPONSIBILITIES

• Open House/Preparing daily S/A Assignments in a timely and effective manner.
• Follow up with MOD on Call/Offs for Housekeeping department. Log all call offs.
• Ensure daily coverage for next day (prepare breakout for the following day). Check occupancy several times a day to ensure that coverage for the next day is secured.
• Follow up on a timely matter (VI rooms are punched, incoming VIPs, Departures, late C/Os, early outs, etc) and communicate to the front desk.
• Dispatch via radio and/or Monsierge all guests and employees requests in a timely and accurate manner.
• Dispatch via radio/Monsierge all maintenance issues in a timely and accurate manner.
• Responsible for logging and accurately tracking the Daily P&L, Contract Hours, Bonuses, and In-Room Water.
• Responsible for clearing calls on the computer in a timely matter as required.
• Prepare/Log Daily Suite Reconciliation Report. Tracks hung rooms.
• Responsible for keeping assigned work areas clean and organized.
• Maintains paperwork organized and filed accordingly.
• Assists with the inspections of rooms as needed.
• Performs general administrative duties as assigned by Director or Assistant Directors such as:
  • Answering any office telephone within 3 rings
  • Greets and directs any employees and/or vendors with a smile and a friendly and sincere acknowledgement
  • Filing
  • Accepting, checking and signing for deliveries
  • Helping with the preparation of the schedules
  • Addresses questions/concerns of all employees effectively and in a timely manner without passing
• Assist with the office special projects as assigned: lost & found, irons, coffee makers, uniforms, etc., etc.
• Adheres to recycling program.
• Displays a professional image at all times through appearance, dress and conduct.
• Maintains and adheres to our company values.
• Upholds and follows company's policies and procedures.
• Notifies Manager/Supervisor when leaving work area.
• Reports all maintenance issues, damaged or missing property.
• Report any suspicious activity to Security.
• Ensures that radio and telephone etiquette is followed.
• Promptly returns all loss and found items.
• Follows key control policy.
• Follows all safety standards such as Hazardous Communications, Blood borne Pathogens, Fire Safety, Proper Lifting Techniques, and Housekeeping Safety.
• Other duties/projects directed by the Director or Assistant Directors.

QUALIFICATIONS

Education/Experience:

• High school diploma

Certifications:

• N/A

Skills/Abilities:

• Excellent communication/written and oral skills
• Computer literate in Word/Excel
• Excellent organizational skills and detailed oriented
• Ability to multi-task in a fast paced environment

The statement in this job descriptions are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.