Address
Form of work
SalaryRoles & Responsibilities:
Main Responsibilities:
Physical Demands:
Work Environment:
Other Job Requirements:
Education:
Scope of Job:
Under the supervision of the Housekeeping Manager and the Assistant Housekeeping Supervisor, the Housekeeping Attendant - Public Area is responsible for ensuring the highest level of overall housekeeping services throughout the public areas in the Hotel in accordance with company policies and procedures. Creates memorable Experiences by maintaining consistent high standards of service to guests and employees. Responsible for the proper utilization of cleaning chemicals and housekeeping equipment. Assists with routine and special cleaning needs of the Hotel in a timely and efficient manner. Bilingual (English/Spanish) highly preferred.
Main Responsibilities:
- Keeps the Lobby and all Public Facilities (such as lobby restrooms, restaurant floor, the front desk, back of the house hallways and restrooms, the Front Desk and offices, etc.) in a neat and clean condition.
- Promotes a positive image of the property to guests as well as addresses guest requests and problems in a professional, guest focused, and timely manner.
- Promote excellent Guest/employee rapport by completing all requests promptly, efficiently and professionally. Assists guests with any questions or concerns in a professional and efficient way. Interact with guests and address their needs.
- Promotes and demonstrates LEGO’s and Merlin’s culture and core values through words and actions.
- Clean all assigned areas in accordance with the established standards of cleanliness and SOPs.
- Maintain all public areas as assigned. Keep the hotel surroundings free from trash. Remove trash from Restrooms and Offices.
- Maintain all floor/carpet/doormat care needs within the hotel. Perform spotting or shampooing of carpets as requested.
- Wash walls and ceilings, move and arrange furniture, and turn mattress if necessary. Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
- Sweep, mop, scrub, wax, and polish floors.
- Clean all mirrors, inside of windows, wipe and dust all surfaces.
- Cleans a guest room and bathroom, vacuum floor, and make beds when assigned.
- Deliver guest requests to guest rooms like pack and plays, microwaves, refrigerators etc. in a timely and professional manner.
- Maintain and stock housekeeping carts and caddies.
- Assist with the washing, drying and folding of linens according to company quality standards. Responsible for sorting items by color, weight and fabric types and making sure items are washed in the proper machine cycle. Fold laundry materials by hand and machine such as sheets, pillow cases, wash cloth, towels, blankets and bedspreads.
- Keep laundry room and linen/terry store rooms stocked, clean and orderly.
- Maintain condition and cleanliness of work area.
- Responsible for maintaining a time schedule for cleaning of assigned areas. Complete all assigned projects in a timely manner. Acknowledge and turn in daily task assignment sheet upon completion.
- Take responsibility for all chemicals and equipment assigned. Ensure all supplies are labeled correctly and in place. Maintain all equipment in safe, clean condition.
- Follow all LEGOLAND Florida Resort policies, procedures, and service standards, OSHA standards and procedures, safety and sanitation policies, and key control procedures.
- Follow appropriate standards of conduct, hygiene, uniforms and appearance.
- Answer communication devices promptly.
- Responsible for signing in and out a Radio for interdepartmental communication.
- Responsible for signing in and out for a Master Key to access guest rooms.
- Attend all scheduled mandatory Housekeeping Department meetings, trainings and hotel meetings.
- Support work efforts of other Housekeeping employees as directed.
- Report all repair/maintenance needs to Housekeeping leadership.
- Make recommendations to supervisor regarding improved methods and procedures in order to have a positive impact on guest/associate satisfaction.
- Participate in the promotion of safety and security in assigned work areas.
- Ensure proper signage is in place when mopping a floor, when appropriate, when required by company standards or policy, and/or when necessary to ensure a safe environment.
- Assist with all general cleaning and rehabilitation projects as directed.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
Physical Demands:
Intermittent and prolonged standing and walking to move about the Resort and interact with employees and guests. Finger dexterity sufficient to complete paperwork activities. Visual acuity sufficient to read written materials, to complete paperwork activities. Hearing sufficient to communicate with individuals in person and by telephone or radio. Occasional ascending or descending ladders, stairs and/or ramps. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Variable noise levels.
Around fumes, odor hazards, dust, mite hazards, chemicals & bio-hazards.
Exposed to wet and/or humid conditions.
Other Job Requirements:
Performs other duties as assigned.
Must be willing to work flexible hours, including evenings, holidays and weekends to support resort operations.
Attendance is a mandatory function of this job.
Qualifications & Experience: Background and Experience:
- Requires at least 1 year of Hotel experience in housekeeping operations.
- Strong guest services skills.
- Ability to follow instructions, detail-oriented, professional attitude is required.
- Ability to work independently.
- Exhibits patience, flexibility, and the ability to work effectively in a fast paced environment.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
Education:
- High school graduate or General Education Degree (or equivalent education and experience) is preferred.
- Previous experience as a Public Area Attendant highly desirable.
- Training in environmental control, floor care, and operation of laundry equipment practices and procedures highly desirable.
