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Form of work
SalaryPosition Title: Housekeeper
Strategic Business Unit: Hospitality
Labor Category: Hourly, Non-Exempt
SCOPE OF WORK
The Housekeeper is responsible for cleaning and preparing guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
RESPONSIBILITIES
- Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
- Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, to maintain a clean, presentable and attractive facility at all times.
- Washes shower walls and tubs, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls to have clean and sanitary guest and public restrooms.
- Replaces towels, soaps and all room amenities and restocks literature and stationery that has been removed by previous guests or is soiled and torn to ensure adequate supply for arriving guests.
- Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
- Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
- Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil or objects between mattresses and under bed.
- Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.
- Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.
- Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and associates.
- Inspects all room equipment (TV, lights/lamps, faucets, radios, phones) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
- Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
- Report any missing articles, items requiring repair, damage or mechanical problems, safety hazards to the Supervisor.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Follows and adheres to all standards and regulations set forth by brand requirements and as directed by management.
- Be a Brand Ambassador of A&R’s Culture, Mission, and Values.
- Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.
- Other duties as assigned.
QUALIFICATIONS
- Previous laundry attendant experience preferred but not required.
- Must be willing and able to work a varied schedule that may include early morning, evening, night, and weekend shifts.
- Basic ability to comprehend English language sufficiently to understand information such as labels, instructions, and basic guest requests.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to perform job functions with attention to detail, speed, and accuracy.
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
- Professional and ethical.
- Excellent customer service skills.
- Quick learner and hard worker.
- Must be a team player and be able to work independently.
WORKING CONDITIONS
- Must be able to use body members to work, move or carry objects or materials.
- Must be able to stand for periods of time.
- Ability to lift to 25 lbs.
- Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).
- Must be able to lift, push, and pull a moderate weight frequently.
A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.
