Household Manager/Personal Assistant

Join the DwellWell NYC team

DwellWell is a boutique lifestyle management firm based in New York City with offices in San Francisco and Los Angeles. We offer professional organizing, relocation services, household management services, and on-going personal assistant support. We are currently hiring an experienced Household Manager for multiple clients in our New York location.

A growing part of our offering at DwellWell is household management, which is offered to clients as a monthly membership. We offer white-glove service and pride ourselves on delivering timely execution of household projects and excellent ongoing project management. This entails tracking all details of the upkeep of our client's homes, executing tasks in a timely manner and communicating regularly with our clients and Household Membership Manager.

The primary purpose of this client-facing position is to provide our household membership clients with an excellent level of service and attention to detail regarding their ongoing household and organizing needs. Household Manager will need to be an excellent multi-tasker and communicator, anticipate client needs, and prioritize tasks based on the shifting needs of clients. Household Manager will be tasked with nurturing ongoing client relationships and is responsible for representing this branch of DwellWell with the utmost care, integrity, and professionalism.

Job Responsibilities

• Proactive communication with household membership manager and clients - connecting weekly and providing weekly updates and summaries
• Coordinate upkeep and maintenance of the household tasks based on client intake and preferences
• Create and keep track of maintenance and to-do lists - annual, monthly, weekly
• Coordinate, schedule, and supervise vendors - ensuring a high level of service from each vendor and providing clients with a detailed summary of work performed
• Secure and compare bids from vendors- synthesizing information in order to make vendor recommendations to clients
• Track and manage vendor budgets
• Recommend other organizing, maintenance, or repairs needed
• Maintain professional and friendly relationships with the clients
• Respond to urgent, time-sensitive client requests
• Track and manage hours serviced, providing weekly and monthly reports

Additional requirements include but are not limited to:

• Project management experience
• Intermediate computer skills, including Google products, Dropbox, Word, Excel, Quickbooks, CRMs
• Proven problem-solving ability
• Ability to perform physical tasks (including some light lifting) and ability to stand for extended periods of time if needed (up to 8 hours at a time)
• Ability to multi-task efficiently and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to manage time, work without supervision, and complete tasks efficiently
• Extraordinary attention to detail
• Proven ability to work within a team
• High standard of professionalism and courtesy
• Proven ability to maintain confidentiality

Our work is generally project-based and therefore hours are flexible and always changing. We ask that you are available between the hours of 9am-6pm on days you are scheduled to work. We are looking for approximately 5 hours/week to start with ample room for growth and additional hours.

Please submit a cover letter and resume, we look forward to meeting you!

Job Type: Part-time

Pay: $35.00 - $45.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift

Experience:

• household manager: 1 year (Required)

Work Location: Hybrid remote in New York, NY 10013