House Attendant

About UsImagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic facade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, discounted Ventra cards and we also provide your uniforms. Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview

The House Attendant is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel cleaning furnishings and carpets, replenishing supplies, stocking housekeepers carts.  Assists the Housekeepers with stripping of room linen and trash in rooms as well as around the property.  Responding to guest's requests, flexible to multi-task. The House Attendant in this role will be assigned to manage the Laundry Chute responsibilities include emptying linen chutes, stack linen carts and bringing the dirty linen carts to ship for service and bring the clean linen carts to stack the linen closets. Since the hotel never closes, the House Attendant should be willing to work different shifts based on business needs and have physical stamina and strength to work continuously throughout the shift (walking, pushing, pulling wheeled carts weighing up to 100lbs), should be able to lift heavy items and have a professional appearance.  The House Attendant should have a thorough knowledge of commercial cleaning operations and be able to undertake work as assigned.

Responsibilities

The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel with or without reasonable accommodation:

• Cleans guest hallways. This includes, sweeping, mopping, vacuuming, dusting, and wiping doors & number plates, mopping, cleaning windows.
• Supports room attendants by picking up linen and garbage. (And disposing as directed).
• Delivers items to rooms based upon guest requests.
• Restocks supplies in the linen closets.
• Perform all stages of linen processing (counting, sorting and weighing soiled and unsoiled linen, loading, and unloading carts/car for linen pick up, storing linen, and stocking/delivering all linen to linen closets) as needed.
• Clean linen closets.
• Pick up guest laundry, log, to send out for services, deliver when ready.
• Hangs shower curtains and drapes/sheers in the guest rooms.
• Pleasantly interacts with all guests.
• Moves furniture when requested by manager.
• Reports any safety concerns to manager.
• Assist co-workers as requested by manager.
• Provide customer service to guests, including information about hotel services, activities, and local attractions.

Qualifications

Experience 

Skills and Knowledge 

• Previous housekeeping experience preffered.
• Hotel experience preffered.
• High School diploma prefered.
• Ability to work with little or no supervision while meetng high performance standards.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. 
• Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. 
• Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                   

HEI Hotels & Resorts is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

 

Employment Type: OTHER