Hotel Technology Analyst

Overview
Technology Analyst Hotel Systems
The Technology Analyst Hotel Systems works across HHM's portfolio to coordinate Hotel Technology projects, troubleshoot escalated system issues, and manage vendor relationships with a focus on PMS and POS systems. The position includes up to 30% travel to hotel properties across the US as needed for projects and support.
This position is based out of Philadelphia, PA or Harrisburg, PA. The Technology Analyst Hotel Systems collaborates with vendors to support other property-based technologies as needed. The preferred candidate will have experience in the hospitality industry and fundamental understanding of the Hotel Technology stack. This position reports to the Technology Manager Hotel Systems.
Corporate Hotel Technology Responsibilities

• Independently coordinate approved Hotel Technology projects across hotel portfolio;
• Coordinate Hotel Technology installations and upgrades at existing and newly acquired hotels; with a focus on PMS and POS systems.
• Collaborate with HHM IT team, property teams, and vendors to resolve problems in technology systems including: hospitality applications, networks, and telecommunications
• Provide system training to hotel and corporate employees
• Provide weekly and monthly updates on assigned projects
• Publish timely and thorough documentation on administration and support of all related systems
• Support variety of interfaces between hotel PMS and associated Hotel Technology
• Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment/technology
• Respond to after hours emergencies from corporate support team

• Follow all national brand standards

• Track all property IT work in corporate help desk system accurately and timely
• Perform other duties as required

Position Requirements

• Bachelors degree or equivalent certifications and work experience in information technology; 2+ years of hospitality technology and project management experience is preferred.
• Technical and operational experience with PMS and POS systems, particularly Micros/Oracle PMS and POS products preferred.
• Experience PCI compliance related controls is highly desired.
• Flexibility for local and regional travel up to 30% of the time.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
• Work schedule varies and may include extended work hours and work on evenings and weekends.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.