Hotel Room Attendant

Elevate your career in hospitality and be part of an extraordinary team at the brand-new Comfort Inn & Suites Sanford Sports Complex. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.

Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Hotel Room Attendant to join our team at our newly established hotel facility.

Experience/Education:

• High school diploma or equivalent.
• Preferably, at least one (1) year of related experience.

Physical Requirements:

• Medium lifting - occasionally exerting up to 50 pounds of force, and/or frequently or constantly exerting up to 30 pounds of force to lift, carry, push, pull, or move objects.
• Required to kneel, bend or stoop, and ascend or descend stairs.
• Ability to stand throughout entire shift.
• Available for evening and weekend shifts.

General Requirements:

• Effective verbal and written communication skills, allowing for attentive, friendly, courteous, and service-oriented interactions with all employees and guests.
• Ability to actively listen, understand, and address concerns raised by management and guests.
• Strong multitasking and prioritization skills to meet departmental deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance, as required by the hotel's scheduling needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and nametag.
• Comply with Company and Choice Hotel Standards to ensure safe and efficient hotel operations.
• Display problem-solving skills, including the ability to anticipate, prevent, identify, and resolve issues as necessary.
• Perform additional duties as assigned by management.

Fundamental Requirements:

• Thoroughly clean guestrooms according to Company and Choice Hotel Standards.
• Complete all pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Remove all trash and dirty linen from guestrooms and hallways.
• Ensure cleanliness and orderliness of hallways, public areas, and closets by regularly cleaning, tidying, and vacuuming.
• Restock housekeeping cleaning cart for the next day's use.
• Refill chemical bottles and ensure proper labeling.
• Report any missing items from guestrooms to the Housekeeping Manager.
• Immediately report any maintenance repairs to management using the appropriate work order system.
• Handle lost and found items according to Company Standards.
• Always display attentiveness, friendliness, helpfulness, and courtesy towards all guests, managers, and fellow employees.

Guest Satisfaction:

• Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
• Extend a warm and hospitable welcome to all guests, adhering to company standards.
• Responsibly and promptly fulfill immediate guest requests.

Safety and Security:

• Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
• Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.