Hotel Operations Manager

The Washington Plaza Hotel, a 340-room hotel with over 13,000 square feet of function space, has an excellent opportunity for a qualified Hotel Operations Manager. The Hotel Operations Manager is responsible for the day-to-day operations of the hotel during the shift. This includes ensuring that the hotel is clean, staff is properly trained, and guests are receiving excellent customer service.

The Hotel Operations Manager’s responsibilities include:

• Maintain a high level of customer service throughout the hotel by managing staff and resources effectively
• Monitor all aspects of Hotel Operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are met
• Respond to guest inquiries and complaints in a prompt and professional manner
• Investigate and resolve operational problems, making decisions in the best interest of the hotel and guests
• Supervise and train hotel staff
• Schedule staff shifts and assignments
• Conduct performance reviews and take disciplinary action when necessary
• Adhere to all hotel policies and procedures

The successful candidate will have a strong Rooms Division Operations background and guest service skills. Hotel Management or Business degree desired and 3 years of experience as hotel department head is required. Knowledge of the DC market and independent hotel experience is preferred.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays

Experience:

• Hotel Department Head: 3 years (Required)

Ability to Relocate:

• Washington, DC 20005: Relocate before starting work (Required)

Work Location: In person