Hotel Night Auditor

Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and exceptional guest service skills.

Responsibilities:
- Perform night audit procedures to reconcile daily hotel transactions and ensure accuracy
- Verify the accuracy of guest accounts by reviewing charges and credits
- Handle guest check-ins and check-outs during the overnight shift
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
- Assist with managing reservations and room assignments
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Monitor security cameras and report any suspicious activity or safety concerns
- Complete end-of-shift reports and communicate important information to the day shift team

Skills:
- Strong guest relations skills with a focus on providing exceptional hospitality
- Knowledge of hotel operations and experience in hospitality management
- Multilingual abilities are a plus, as it allows for effective communication with diverse guests
- Familiarity with night audit procedures in a hotel setting is preferred
- Excellent phone etiquette and proficiency in using phone systems
- Strong customer service skills with the ability to handle challenging situations calmly and professionally
- Attention to detail and ability to accurately reconcile financial transactions
- Proficient computer skills, including knowledge of hotel management software

Join our team as a Night Auditor and contribute to creating memorable experiences for our guests. Apply now!

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• hotel front desk: 3 years (Required)

Ability to Relocate:

• Southaven, MS 38671: Relocate before starting work (Required)

Work Location: In person