Hotel Housekeeping Manager

The Residence Inn by Marriott, located in Huntersville/Lake Norman, is hiring for a full-time Housekeeping Manager. The ideal candidate will have flexibility to cover any shift, including weekends.

PRIMARY PURPOSE: To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operations and staff while meeting and exceeding customer and team member expectations.

RESPONSIBILITIES

• Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
• Utilizes leadership skills, effective communication, and motivation techniques in order to maximize employee productivity and satisfaction
• Employs respectful discipline as required under supervision of the General Manager
• Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
• Coordinates availability of rooms with Guest Care Manager/General Manager
• Supervises the daily activities of the housekeeping staff
• Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
• Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow up
• Strives to reduce accidents and maintain safe working conditions within the hotel and department by ensuring that all employees follow safety rules and procedures. Takes corrective action when needed.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
• Schedules and supervises all rotational and special cleaning programs as required
• Secures keys in accordance with hotel’s key management policy
• Must achieve required threshold scores according to brand and Company inspections.
• Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
• Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities

QUALIFICATIONS

• A minimum of three years of Hotel Housekeeping experience is required
• A minimum of 1 year of housekeeping inspector/supervisor/manager experience is required
• Must be able to direct and motivate your staff to clean rooms with prospective check-outs or discharges in the most efficient manner and cost-effective way possible
• A high school diploma or equivalent is preferred
• Bilingual English/ Spanish a plus
• Must be able to prepare work assignments; make recommendations to improve service, and ensure more efficient operations
• Monitor the appropriate use of equipment, facilities, and materials needed to do housekeeping work
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment
• Must have strong interpersonal skills to engage and interact with associates and guests
• Must be detail oriented in supervising staff, inspection of facilities and completing assignments

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able must be able to lift, push, pull and carry a minimum weight of approximately 20 lbs, stand for long periods of time, kneel, bend and crawl, squat and crouch, and tolerate exposure to dust and cleaning chemicals. The Executive Housekeeper must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.