Hotel Group Reservations Coordinator

Our Mission: Spread ideas, foster community and create impact

TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge - without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community. TED is owned by a nonprofit, nonpartisan foundation. Our aim is to help create a future worth pursuing for all.

The Hotel Group Reservations Coordinator will arrange hotel accommodations for guests and staff at various TED Conferences and events. You'll manage all hotel reservation bookings, balance room inventory and expertly handle all customer questions to provide a seamless experience. You're highly efficient and organized, have a mastery of spreadsheets, work well under pressure, and are comfortable managing shifting priorities. Your contributions bring attendees together which supports our mission: ideas worth spreading.

Note: This position is part-time (10-20 hrs/week) maternity leave coverage and ends in Fall 2025. This position is fully remote and open to US-based candidates with a salary range between $20 - $25 / hour USD.

RESPONSIBILITIES

• Act as the reservations liaison between attendees and hotels for individual and group bookings.
• Manage room blocks for 500+ rooms at peak, 3,000+ room nights. Build and organize multiple rooming lists, balance room inventory across hotels and mitigate attrition.
• Provide world-class service to conference attendees via phone, email and in-person.
• Report on trends in attendee feedback, and booking patterns and highlight potential risks.
• Maintain strong relationships with all of our hotel partners.
• Develop and reconcile hotel revenue and expense budgets.
• Manage all booking changes leading up to the conference and troubleshoot any last-minute issues.
• Be available for on-call requests and troubleshooting during conference hotel days.

• Degree (preferred) or diploma in tourism, hospitality or similar experience.
• 2+ years of Group Reservations experience in tourism or hospitality, preferably with high-profile clientele.
• Advanced working knowledge of Google Sheets and Microsoft Excel.
• Comfortable with general Google applications / Microsoft suite.
• Events experience an asset.
• Extraordinary customer support or relationship management experience,  both in-person and online.
• Highly organized and able to prioritize competing deadlines.
• Great communication: interpersonal, verbal and written.
• Meticulous attention to detail.
• Tech-savvy, fast learner of new tools.
• Quantitative and qualitative analytical and problem-solving skills.

All your information will be kept confidential according to EEO guidelines.