Address
Form of workJob Description
Hotel:
Madison Marriott
Hotel Front Office Manager
Full time
Our Front Office Manager is a hospitality professional who serves as a leader and is part of the hotel Manager-on-duty rotation.
Minimum 3 years of Hotel Front desk experience.
Minimum 2 years of prior supervisory experience, preferably in hospitality.
Minimum 1 year or night audit experience preferred but not required.
Preferred Education:
Bachelor's Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, Teams, and hotel PMS.
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for the duration of the scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, unanticipated shifts, and special events. Additionally, the understanding of why this is important.
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
________
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
___
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights:
Madison Marriott
Hotel Front Office Manager
Full time
Our Front Office Manager is a hospitality professional who serves as a leader and is part of the hotel Manager-on-duty rotation.
- Guest Services:
- Ensure a high level of customer service is maintained at the front desk.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and supervise front desk staff to deliver excellent customer service.
- Front Desk Operations:
- Manage check-in and check-out procedures efficiently.
- Ensure accurate and timely processing of reservations and cancellations.
- Oversee room assignments and ensure proper room inventory management.
- Monitor and maintain guest accounts, ensuring accuracy in billing.
- Staff Management:
- Recruit, train, and supervise Front Office staff, including receptionists, concierge, and bell staff.
- Create staff schedules and ensure adequate coverage during peak times.
- Conduct performance evaluations and provide feedback to improve staff performance.
- Communication:
- Coordinate with other hotel departments to ensure seamless communication and collaboration.
- Relay important information to staff, such as special requests, VIP arrivals, and group bookings.
- Handle internal and external communication effectively.
- Technology and Systems:
- Oversee the use of hotel management systems, reservation systems, and other technology.
- Troubleshoot technical issues related to Front Office operations.
- Stay updated on industry trends and advancements in hotel management systems.
- Revenue Management:
- Work with the GM, AGM, and sales and marketing team to optimize room rates and occupancy levels.
- Implement strategies to maximize revenue, such as upselling and promoting add-on services.
- Monitor and analyze financial reports related to Front Office operations.
- Security and Safety:
- Implement and enforce security protocols to ensure the safety of guests and staff.
- Train staff on emergency procedures and ensure compliance with safety regulations.
- Problem Resolution:
- Address and resolve issues that may arise during a guest's stay.
- Implement preventive measures to minimize potential problems.
- Budget Management:
- Assist in the development of the Front Office budget.
- Monitor expenses and revenue to ensure financial goals are met.
- Training and Development:
- Provide ongoing training and development opportunities for Front Office staff.
- Foster a positive and productive work environment.
Minimum 3 years of Hotel Front desk experience.
Minimum 2 years of prior supervisory experience, preferably in hospitality.
Minimum 1 year or night audit experience preferred but not required.
Preferred Education:
Bachelor's Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, Teams, and hotel PMS.
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for the duration of the scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, unanticipated shifts, and special events. Additionally, the understanding of why this is important.
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
________
When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
___
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientación sexual, genero de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights:
